Helpdesk Assistant-MEAL (Female)
Job Description
Title: Helpdesk Assistant-MEAL (Female)
Company Name: Concern Worldwide
Vacancy: 08
Job Location: Cox's Bazar (Ukhia)
Employment Status: Contractual
Educational Requirements:
∎ Graduation/HSC in any subject from any registered institution
Job Context:
∎ Type of Contract: Fixed Term Contract up to December 31, 2021
∎ Job Purpose: In line with the continuous support to Concern Worldwide beneficiaries; and how to use the complaints mechanisms can be shared with Refugee through feedback box, help desk, household visit, group discussions, placing banners, Hot line number sharing at project sites and other appropriate means which provides coordination and technical support to agencies that are establishing Information across the Rohingya Refugee Camps. Concern`s formal feedback mechanism for the affected population, the general public and all relevant stakeholders, is the Complaints and Response Mechanism (CRM).
∎ Ensure The post holder will equally support the monitoring and evaluation components of the project supporting the team to develop and utilise different tools, maintain and update register to track each specific complaints and report to the line manager.
Job Responsibilities:
∎ Establish Helpdesk systems and proficient in using the tools:
∎ Establish Helpdesk System in the facility and setting up a functional Helpdesk for beneficiaries at facility level
∎ Ensuring that the Helpdesk system works and feedback is received. Confidentiality and security issues must be maintained.
∎ Counselling and messaging to beneficiaries; ensure that the Communication with Community common vision is understood and implemented. Ensure assistance and Accountability services to the project participants. Make sure participants understand that their reporting privacy is well maintained
∎ Receive complaints, and document them according to the prescribed format and concern policy; Complain must be written on behalf of the participant at facility or HH level maintaining confidentiality. Maintain CFRM register and ensure CFRM database with confidentiality
∎ Counselling and follow-up at HH/community level where needed
∎ Service mapping of every existing service providers on catchment area and for any non-Concern related issues refer to the nearest relevant service provider/ info-hub
∎ Basic Concept on Helpdesk service:
∎ Make sure beneficiaries understands that their privacy is well reserved and CWW will not reveal their identity to anyone
∎ Assist beneficiaries to form complain who cannot wright
∎ Concern worldwide welcomes complaints to ensure continuous improvement
∎ Information and experience sharing of barrier for people accessing CRM
∎ Findings and Reporting:
∎ If needed Helpdesk Assistant will process any relevant report under the direct supervision or instructions by the Emergency Director.
∎ Coordination and communication:
∎ Participate in Camp level coordination with other stakeholders supporting similar initiatives and highlighting concern works as well as picking best practices for adoption with concern programming.
∎ Ensuring that the CHS standard of accountability:
∎ Helpdesk Assistant is accountable to the Emergency Director, Concern Worldwide Bangladesh all Project for performance under Cox's Bazar district. Feedback from project participants along with feedback from colleagues, together with the impact of the M&E system of the project will be used as the main means of assessing performance of this position holder
Additional Requirements:
∎ Only females are allowed to apply
∎ Experience working in the Rohingya Response
∎ Experience on conducting HH visit, group sessions and any other effective way to communicate
∎ Expert on Chittagonian dialect
Salary: Tk. 27316 (Monthly)
Compensation & Other Benefits:
∎ Monthly Hardship Allowance of BDT 10,000/-, PF (contributory), Bonus (02), Gratuity, Group life and Hospitalisation Insurance coverages, OPD coverage, Mobile ceiling as per organisational policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Apr 2021
Company Information:
∎ 20 Apr 2021
∎ Concern Worldwide
∎ Business : Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world`s poorest countries. With its head quarter in Ireland, Concern has been working in Bangladesh since 1972.
Category: NGO/Development
Deadline Expired on 26th Apr 2021
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