Job Description

Title: Head of Programme Delivery and Operations

Company Name: Practical Action - Bangladesh.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Master's degree in development studies, Business Administration, Economics, Social Science or related field (desired).

Job Context:
∎ Responsible to: Country Director, Bangladesh
∎ Grade: B
∎ Line Manages: Project and Programme Managers, General Support Services Coordinator
∎ Nature of Contract: Fixed Term 2 years, extension depends on performance and fund availability.
∎ Financial Scope: All restricted grant expenditure
∎ Travel: Regular to field office locations, international when required
∎ Purpose, Scope and Relationships:
∎ The purpose of the role is to providing operational leadership and management for all areas of programme delivery and operations. Working closely with the thematic leadership and MEAL team, the Head of Operations is responsible for delivering high quality programming and ensuring efficient operational systems. The Head of Programme Delivery and Operations is a member of the senior management team.
∎ The key working relationship is with all internal functions to ensure effective and collaborative operations. There is an expectation to develop external relationships with appropriate contacts, e.g. auditors, donors, partners, private sector and other I/NGOs.
∎ The scope of the role is leadership accountability across all four core areas of the strategy. Accountabilities are indicated below with approximate level of effort against each.

Job Responsibilities:
∎ Delivering Performance - Programme Delivery 50%:
∎ Overall accountability for delivery of quality programmes on time, on budget, and in accordance with implementation plans
∎ Develop and maintain effective processes, systems and tools to ensure all teams can offer optimum support for delivery of programme cycle
∎ Work with Thematic Leadership, and MEAL teams to ensure our strategic and thematic goals are effectively operationalised
∎ Embed programme quality and delivery framework across all our programmes
∎ Lead and manage delivery teams to ensure excellent compliance with donor requirements
∎ Identify and solve emerging operational problems, proposing adaptations to budgets, scope or timelines and proactive donor communications for greater impact
∎ Effectively manage all programming partnerships including (sub-grantees)
∎ Overall accountability for budget management of all awards; working in partnership with finance team
∎ Ensure programme delivery and operations are compliant with PQD cycle
∎ Ensure programme delivery is gender responsive and socially inclusive
∎ Ensure that excellent safeguarding practice is embedded throughout our operations
∎ Delivering Performance - General Support Services 20%:
∎ Lead and manage GSS team, including all admin and supporting functions
∎ Overall accountability for all procurement policy and process
∎ Oversee all operational processes including:
∎ Transport, Drivers and logistics
∎ Equipment and Asset Management
∎ Dhaka and field office administration
∎ Management of support staff team
∎ Accountable for safety and security of our people, premises and programmes. Ensure effective risk management across our operations.
∎ Leadership, Management and People 20%:
∎ Provide overall leadership to delivery and operations teams to achieve high quality results, encouraging transparent and collaborative ways of working with all functions and teams.
∎ Work closely with People and Culture team to ensure the organisation is strategically resourced to effectively deliver our programmes.
∎ Serve as a key member of the Bangladesh Senior Management Team providing strategic input into organisational direction and ensuring flows of information between management and all teams contributing to programme delivery.
∎ Take time to build team capacities related to quality project and award management, donor compliance, and operational excellence.
∎ Proactively support the professional growth of team members/ others by offering quality feedback and opportunities to progress and grow
∎ Demonstrate and actively enable team learning and development including approaches such as coaching, mentoring, facilitated workshops, review and action planning.
∎ Foster a culture of inclusive and equitable working, collaboration and common ambition
∎ Generating Funding and Managing Relationships 10%:
∎ Manage strong operational relationships with donors, partners, government, communities and other relevant groups
∎ Ensure timely and quality reporting from partners and to donors
∎ Ensure regular review and planning meetings as required with donors, partners, communities and other stakeholders
∎ Lead operational input into project design and development process. Ensure proposals are operationally fit for purpose and are designed and resourced effectively to deliver proposed impact.

Additional Requirements:
∎ At least 10 years working experience
∎ At least 5 years in leadership position managing large team in diverse programme setting
∎ Significant experience in programme management within international development organisations
∎ Strong track record of designing and managing effective operational processes across organisational delivery functions
∎ Strong knowledge of and interest in at least 2 of the strategic areas of focus - Agriculture, Urban Integrated Waste Management, Energy, Climate & Resilience
∎ Experience managing safety and security in the development sector
∎ Experience managing operational, admin and logistics teams
∎ Well conversant with contemporary development agendas
∎ Strong understanding and experience of gender transformative programming
∎ Experience managing large-scale, multi-partner, cross sector projects, e.g. public private partnerships
∎ Experience managing projects across different regions and field offices
∎ Experience in major donor reporting requirements
∎ Highly skilled people manager committed to transparent, inclusive and equitable working practices
∎ Ability to drive collaboration between departments to achieve quality outcomes
∎ Excellent written and oral communication skill and able to communicate to different segments of audiences
∎ Ability to work without being supervised, and meet tight deadlines
∎ Ability to be creative and innovative to achieve ongoing organizational change
∎ Ability to work under pressure and still remain effective

Salary:
∎ Monthly consolidated BDT 262,000 - 334,000/- including all other benefits and allowances. Experienced and skilled candidates would be offered with appropriate packages.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 8 Aug 2023

Company Information:
∎ 26 Jul 2023
∎ Practical Action - Bangladesh.
∎ Business : Practical Action is an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.

Category: NGO/Development

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