Job Description
Title: Head of Operation (IT Company)
Company Name: Tekvision (BD) Limited, KEPZ,Youngone Group
Vacancy: --
Location: Chattogram (Anwara)
Salary: Negotiable
Experience:
∎ At least 15 years
Published: 22 Feb 2025
Requirements:
Additional Requirements:
∎ Minimum 15 years of IT experience, with at least 10 years in a Executive Management leadership role in IT operations or IT outsourcing.
∎ Position will be fixed based on interview appraisal considering experience and competence.
∎ Proven experience in managing large-scale organizations and financial operations.
∎ Strong track record of solving complex business challenges and developing growth strategies.
∎ Demonstrated success in talent development, leadership, and fostering a performance-driven organizational culture.
∎ Excellent communication skills and problem-solving abilities.
∎ A customer-centric approach with exceptional client relationship management skills.
∎ Ability to work under pressure and manage multiple priorities.
∎ Those who applied before need not to apply again
∎ Minimum 15 years of IT experience, with at least 10 years in a Executive Management leadership role in IT operations or IT outsourcing.
∎ Position will be fixed based on interview appraisal considering experience and competence.
∎ Proven experience in managing large-scale organizations and financial operations.
∎ Strong track record of solving complex business challenges and developing growth strategies.
∎ Demonstrated success in talent development, leadership, and fostering a performance-driven organizational culture.
∎ Excellent communication skills and problem-solving abilities.
∎ A customer-centric approach with exceptional client relationship management skills.
∎ Ability to work under pressure and manage multiple priorities.
∎ Those who applied before need not to apply again
Responsibilities & Context:
∎ Set and achieve both short-term and long-term business goals for the company.
∎ Improve operational processes to ensure the highest level of efficiency and service delivery in IT operations outsourcing.
∎ Develop and implement policies to enhance service quality and customer satisfaction.
∎ Oversee financial performance, ensuring cost efficiency and maximization of profitability.
∎ Lead and implement leadership development programs to enhance team skills and capabilities.
∎ Create strategies to attract, Develop, and retain top talent, fostering an environment where employees contribute to the company’s growth.
∎ Establish performance management systems that promote a results-oriented organizational culture.
∎ Inspire and motivate employees to engage with the company’s vision and goals.
∎ Develop innovative service offerings and growth strategies that align with market shifts and client needs in IT helpdesk and system maintenance services.
∎ Identify and capitalize on business development opportunities to strengthen market presence and competitiveness.
∎ Create forward-thinking strategies to address technology shifts and industry changes.
∎ Maintain and nurture relationships with key clients, ensuring high levels of customer satisfaction.
∎ Collaborate closely with the board, investors, and other stakeholders, providing transparent reports on the company's performance.
∎ Business Operations Management & Optimization:
∎ Set and achieve both short-term and long-term business goals for the company.
∎ Improve operational processes to ensure the highest level of efficiency and service delivery in IT operations outsourcing.
∎ Develop and implement policies to enhance service quality and customer satisfaction.
∎ Oversee financial performance, ensuring cost efficiency and maximization of profitability.
∎
∎ Talent Development & Organizational Leadership:
∎ Lead and implement leadership development programs to enhance team skills and capabilities.
∎ Create strategies to attract, Develop, and retain top talent, fostering an environment where employees contribute to the company’s growth.
∎ Establish performance management systems that promote a results-oriented organizational culture.
∎ Inspire and motivate employees to engage with the company’s vision and goals.
∎
∎ Strategic Planning & Execution:
∎ Develop innovative service offerings and growth strategies that align with market shifts and client needs in IT helpdesk and system maintenance services.
∎ Identify and capitalize on business development opportunities to strengthen market presence and competitiveness.
∎ Create forward-thinking strategies to address technology shifts and industry changes.
∎
∎ Client & Stakeholder Management:
∎ Maintain and nurture relationships with key clients, ensuring high levels of customer satisfaction.
∎ Collaborate closely with the board, investors, and other stakeholders, providing transparent reports on the company's performance.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram (Anwara)
Read Before Apply: The director serves as the top executive of the company, responsible for overseeing strategic direction, financial performance, operational efficiency, customer satisfaction, and talent development. The director is expected to identify growth opportunities within the IT operations outsourcing industry, optimize business operations, foster a culture of professional excellence among employees to drive sustainable growth, and collaborate with Youngone global IT organizations and the HQ IT office in Korea. The director will provide leadership to realize the company's vision and mission while collaborating with key stakeholders to ensure long-term success.
Company Information:
∎ Tekvision (BD) Limited, KEPZ,Youngone Group
Application Deadline: 20 Mar 2025
Category: IT/Telecommunication
