Head of General Banking Operations / Operations

Job Description

Title: Head of General Banking Operations / Operations

Company Name: NRBC Bank PLC

Vacancy: 1

Age: At most 50 years

Job Location: Dhaka

Salary: --

Experience:

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Master’s degree in Banking Management (MBM), Business Administration (MBA), Finance, Accounting, Management, Economics, or any other relevant discipline from a reputed university.

• Professional qualifications/certifications in Banking, Operations Management, Risk Management, Finance, Accounting, Compliance, or related areas will be considered an added advantage.

• Specialized training in General Banking Operations, Payment & Settlement Systems, Operational Risk Management, Branch Operations, Digital Banking, Process Re-engineering, or Banking Technology will be given preference.

• No 3rd Division/Class or equivalent result in any academic examination will be permissible.

• At least 15 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 50 years

Age Limit: Maximum 50 years as on 24/10/2026

Experience Requirements

• Minimum 15 years of professional banking experience, with substantial exposure to General Banking Operations, Branch Operations, Centralized Operations, Payment & Clearing Operations, Branch Management, or related banking functions.

• At least 3–5 years of senior-level experience in General Banking/Operations, preferably in a scheduled commercial bank.

• Candidates currently serving or having substantial experience as Head of Operations, Head of General Banking Operations, Head of Branch Operations, Deputy Head of Operations, or in an equivalent senior operational leadership position will be given preference.

• Sound knowledge of Bangladesh Bank circulars and guidelines, Bank Company Act, BFIU requirements, payment-system regulations, KYC/CDD requirements, and other applicable banking laws and regulations.

• Proven experience in process standardization, operational risk mitigation, SOP development, operational control, branch support, reconciliation, automation, and process re-engineering.

• Strong understanding of Core Banking Systems (CBS), digital banking platforms, payment systems, alternative delivery channels, and technology-enabled banking operations.

• Demonstrated ability to manage a large branch/service network and handle complex operational issues while maintaining high standards of control, efficiency, and customer service.

• Strong analytical and problem-solving capability with the ability to identify operational gaps, conduct root-cause analysis, and implement sustainable corrective measures.

• Excellent leadership, communication, decision-making, stakeholder-management, and team-management skills.

NRBC Bank PLC., one of the fast-growing private commercial banks of the country, committed to delivering efficient, secure, compliant, technology-driven, and customer-centric banking services, invites applications from competent, experienced, dynamic, and highly professional banking executives for the position of Head of General Banking Operations / Operations.

The position is a key leadership role responsible for providing strategic and operational oversight of the Bank’s general banking and branch operations, ensuring operational excellence, process standardization, regulatory compliance, effective internal controls, superior customer service, and continuous improvement across the Bank’s branch and service network.

Rank: Vice President (VP) – Executive Vice President (EVP)

Location: Head Office, Dhaka

Employment Status: Permanent

Key Responsibilities

• General Banking Operations Leadership: Lead, supervise, and oversee the Bank’s overall general banking operations, ensuring efficient, accurate, secure, and compliant delivery of banking services across branches, sub-branches, and other relevant service channels.

• Branch Operations Governance: Establish and maintain a strong operational governance framework for branches and sub-branches, ensuring uniform implementation of approved policies, procedures, controls, service standards, and regulatory requirements.

• Account Operations & Customer Services: Oversee operational processes relating to account opening and maintenance, deposit operations, customer instructions, cheque processing, remittance, clearing, fund transfer, payment services, standing instructions, account closure, and other general banking services.

• Clearing & Payment Operations: Ensure efficient management of clearing and payment activities, including applicable BACPS, BEFTN, RTGS, NPSB and other payment and settlement systems, in accordance with Bangladesh Bank requirements and prescribed operational standards.

• Operational Control & Risk Management: Establish and strengthen operational controls to minimize fraud, financial loss, transaction errors, unauthorized activities, process failures, regulatory breaches, and other operational risks.

• Process Standardization: Develop, review, and standardize operating procedures, manuals, workflows, checklists, control points, and service standards across the Bank to ensure consistency and operational discipline.

• Regulatory Compliance: Ensure that general banking and other operational activities comply with applicable Bangladesh Bank circulars, guidelines and directives, Bank Company Act, BFIU requirements, payment-system regulations, and the Bank’s approved policies and procedures.

• KYC & Operational Compliance: Ensure effective implementation of applicable KYC, Customer Due Diligence (CDD), account-opening, transaction-processing, record-maintenance, and customer-information requirements, in coordination with AML/CFT and Compliance functions.

• Operational Monitoring: Establish robust monitoring mechanisms and dashboards to identify operational exceptions, control breaches, transaction irregularities, reconciliation differences, service deficiencies, and recurring operational issues.

• Reconciliation & Transaction Integrity: Ensure timely and accurate reconciliation of relevant operational accounts, inter-branch transactions, clearing accounts, suspense accounts, payment transactions, and other operational entries and facilitate prompt resolution of outstanding items.

• Operational Support to Branch Network: Provide timely operational guidance and support to branches, sub-branches, zonal offices, and other delivery channels and ensure prompt resolution of complex operational issues.

• Operational Policy & SOP Development: Formulate, review, and update General Banking Operations Manuals, SOPs, process guidelines, control procedures, and operational circulars in line with regulatory developments and changing business requirements.

• Automation & Process Improvement: Drive automation, digitization, process re-engineering, and straight-through processing initiatives to enhance operational efficiency, control, scalability, accuracy, and customer convenience.

• New Products & Process Implementation: Assess the operational implications of new products, services, delivery channels, and technology initiatives and ensure that adequate processes, controls, documentation, manpower, and operational readiness are in place before implementation.

• Fraud Prevention & Exception Management: Strengthen preventive controls and exception-monitoring mechanisms to detect unusual activities, unauthorized transactions, procedural deviations, and potential fraud and ensure timely escalation to the appropriate authority.

• Audit & Inspection Compliance: Ensure timely rectification of operational observations raised by Internal Audit/ICC, Bangladesh Bank, external auditors, and other regulatory authorities and take preventive measures against recurrence.

• Business Continuity & Operational Resilience: Ensure appropriate business continuity arrangements for critical banking operations and strengthen operational resilience against system failures, disruptions, emergencies, and other contingencies.

• MIS & Management Reporting: Develop comprehensive operational MIS and dashboards covering transaction volumes, service performance, operational exceptions, outstanding items, control breaches, process efficiency, and other key operational indicators for Senior Management.

• Strategic Support: Advise the Managing Director & CEO and Senior Management on operational matters and contribute to strategic initiatives aimed at enhancing efficiency, controls, customer experience, and sustainable growth of the Bank.

• Financial Benefits: Attractive and competitive compensation package