Guest Service Representative

Job Description

Title: Guest Service Representative

Company Name: Radisson Blu Dhaka Water Garden

Vacancy: 01

Age: 21 to 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor/Honors
• Diploma in Hotel Management

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 21 to 28 years

• Bachelor/ Honors in any discipline preferably in Hotel Management with minimum CGPA-3.0

• 2-3 years of hotel front office experience is preferred

• Excellent communication skills both in English and Bangla      

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork       

• Strong Microsoft Office and reporting system skills

• Well conversant with Opera PMS system     

• Ability to work a flexible schedule

• Ability to handle guest complaints ensuring guest satisfaction

• Greets guests and processes hotel registration;

• Develops good open communication and rapport with all guests. Recognizes return guests and ensure all guests expectations are met and exceeded at all times;

• Recognizes Radisson Rewards members and treat them accordingly

• Effectively performs to check-in and check- out process within the standard time and as per brand standard

• Ensures all guest account details are correct and accurate

• Keeps current on hotel accommodations, services and area attractions

• Responds to customer inquiries for information

• Use the Brand technique for answering the telephone.

• Arranges for services requested by the guest by working with other departments as appropriate

• Processes customer credit at check-in in accordance with hotel policy

• Identifies and records special billing instruction and notifies Accounting

• Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller

• Liaises with housekeeping to ensure information is passed on for room requests and special requests

• Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy

• Accepts responsibility for accurately maintaining cash float

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Complies with the personal presentation, grooming and hygiene standard

• Performs any other duty as per supervisor’s assignment

• Medical allowance,Provident fund,Over time allowance,Insurance
• Lunch Facilities: Full Subsidize
• Festival Bonus: 3

• End service benefits

• Annual Incentive Bonus ( Based on business results)

• Full service charge benefit

• Leave as per law

• Fortnightly two days of holiday

• Uniform with laundry facilities

• Health and Wellbeing activities

• Engaging and diverse workplace culture

• Baby Care facilities

• In-house medical support with full time Doctor and Nurse

• Learning and growth opportunity through Radisson Academy, Typsy etc.

• Career Advancement