Guest Service Representative - Business Class Lounge

Job Description

Title: Guest Service Representative - Business Class Lounge

Company Name: Radisson Blu Dhaka Water Garden

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Diploma in Hotel Management in Hospitality Management
∎ Higher Secondary School Certificate
∎ Preferred Professional Certification: National Certificate Course on Food and Beverage,National Certificate Course on Front Office
∎ Training/Trade Course: Certificate Course on Front Office
∎ Skills Required: Capable to communicate in English, Customer Service

Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s): Front Office
∎ The applicants should have experience in the following business area(s): Hospital, Hotel
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Keeps and maintain the front desk and the business class lounge presentable at all times
∎ Greets guests and processes hotel registration;
∎ Develops good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times;
∎ Ensures all guest account details are correct and accurate;
∎ Keeps current on hotel accommodations, services and area attractions;
∎ Responds to customer inquiries for information;
∎ Arranges for services requested by the guest by working with other departments as appropriate;
∎ Serves foods & beverages as requested by VIP/ Business Class guests
∎ Processes customer credit at check-in in accordance with hotel policy;
∎ Identifies and records special billing instruction and notifies Accounting;
∎ Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller;
∎ Liaising with housekeeping and food & beverage dept. to ensure information is passed on for room requests and special requests;
∎ Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy;
∎ Accepts responsibility for accurately maintaining cash float;
∎ Performs duty anywhere in the dept. as advised by supervisor based business needs

Additional Requirements:
∎ Age 23 to 28 years
∎ Both males and females are allowed to apply
∎ Diploma in Hotel Management/ High school diploma or equivalent degree, A level preferred;
∎ Age at least 23 years
∎ One/ two years hotel front office experience is preferred;
∎ Excellent communication skills;
∎ Able to collaborate effectively with other hotel employees and managers to ensure teamwork;
∎ Strong Microsoft Office suite and reporting system skills;
∎ Ability to work a flexible schedule;
∎ Smart, handsome and presentable with pleasant personality

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Oct 2021

Company Information:
∎ 14 Oct 2021
∎ Radisson Blu Dhaka Water Garden
∎ Address : Airport Road, Dhaka Cantonment, Dhaka
∎ Web : www.radissonblu.com/hotel-dhaka
∎ Business : Five Star International Hotel

Category: Hospitality/ Travel/ Tourism

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