Job Description
Title: Guest Relationship Officer
Company Name: The Forest Lounge Ltd
Vacancy: 1
Age: 20 to 30 years
Location: Dhaka (Dhanmondi)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Hotel, Restaurant, Call Center, Resort
Published: 10 Feb 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
Responsibilities & Context:
∎ Professionally handle all incoming calls and inquiries related to reservations, general information, and guest feedback.
∎ Greet guests warmly and assist them with any inquiries or concerns they may have.
∎ Efficiently manage the reservation system, ensuring accurate recording of bookings and maintaining an organized schedule.
∎ Collaborate with the restaurant staff to optimize table turnover and seating arrangements.
∎ Build positive relationships with guests by providing exceptional customer service.
∎ Address and resolve guest complaints promptly and diplomatically, seeking appropriate solutions to ensure guest satisfaction.
∎ Stay informed about the restaurant's menu, specials, and promotions to effectively assist guests with their inquiries.
∎ Provide detailed information about the menu, including ingredients, preparation methods, and recommendations.
∎ Act as a liaison between guests and restaurant management, conveying feedback, concerns, and special requests.
∎ Collaborate with the kitchen and service staff to ensure smooth communication and coordination.
∎ Proactively seek feedback from guests and record their comments and suggestions.
∎ Summarize and report guest feedback to management to continually improve service quality.
∎ Identify opportunities to upsell menu items or promote special promotions to enhance the overall guest experience.
∎ Provide information on loyalty programs and encourage guest participation.
∎ Conduct follow-up calls with guests to gather additional feedback and ensure satisfaction after their dining experience.
∎ Address any outstanding issues or concerns raised during the follow-up process.
∎ Stay updated on industry trends, customer service best practices, and restaurant policies.
∎ Maintain accurate records of reservations, guest interactions, and feedback.
∎ Prepare reports on guest satisfaction and service performance as needed by management.
∎ Uphold a high level of professionalism and adhere to the restaurant's standards of service.
∎ Ensure a positive and welcoming atmosphere for all guests.
∎ Professionally handle all incoming calls and inquiries related to reservations, general information, and guest feedback.
∎ Greet guests warmly and assist them with any inquiries or concerns they may have.
∎ Efficiently manage the reservation system, ensuring accurate recording of bookings and maintaining an organized schedule.
∎ Collaborate with the restaurant staff to optimize table turnover and seating arrangements.
∎ Build positive relationships with guests by providing exceptional customer service.
∎ Address and resolve guest complaints promptly and diplomatically, seeking appropriate solutions to ensure guest satisfaction.
∎ Stay informed about the restaurant's menu, specials, and promotions to effectively assist guests with their inquiries.
∎ Provide detailed information about the menu, including ingredients, preparation methods, and recommendations.
∎ Act as a liaison between guests and restaurant management, conveying feedback, concerns, and special requests.
∎ Collaborate with the kitchen and service staff to ensure smooth communication and coordination.
∎ Proactively seek feedback from guests and record their comments and suggestions.
∎ Summarize and report guest feedback to management to continually improve service quality.
∎ Identify opportunities to upsell menu items or promote special promotions to enhance the overall guest experience.
∎ Provide information on loyalty programs and encourage guest participation.
∎ Conduct follow-up calls with guests to gather additional feedback and ensure satisfaction after their dining experience.
∎ Address any outstanding issues or concerns raised during the follow-up process.
∎ Stay updated on industry trends, customer service best practices, and restaurant policies.
∎ Maintain accurate records of reservations, guest interactions, and feedback.
∎ Prepare reports on guest satisfaction and service performance as needed by management.
∎ Uphold a high level of professionalism and adhere to the restaurant's standards of service.
∎ Ensure a positive and welcoming atmosphere for all guests.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Dhanmondi)
Company Information:
∎ The Forest Lounge Ltd
∎ Imperial Amin Centre (Roof top),House #54, Road# 10/A, Satmosjid Road, Dhanmondi Dhaka, Bangladesh
∎ The Forest Lounge is best known for its ambiance. Here you will feel that there is more to life than working long hours. Also, you will have authentic Egyptian and Indian foods to treat yourself to impeccably. The dishes are prepared by skilled chefs
Address::
∎ Imperial Amin Centre (Roof top),House #54, Road# 10/A, Satmosjid Road, Dhanmondi Dhaka, Bangladesh
∎ The Forest Lounge is best known for its ambiance. Here you will feel that there is more to life than working long hours. Also, you will have authentic Egyptian and Indian foods to treat yourself to impeccably. The dishes are prepared by skilled chefs
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Feb 2024
Category: Hospitality/ Travel/ Tourism
