Guest Relations Officer
Job Description
Title: Guest Relations Officer
Company Name: Chuti Resort (A Concern of Chuti Group)
Vacancy: 02
Age: Na
Job Location: Gazipur
Salary: Negotiable
Experience: --
Published: 2026-05-16
Application Deadline: 2026-06-15
Education:
Requirements: --
Skills Required:
Additional Requirements:
Responsibilities & Context:
Guest Welcome & Support: Greet guests upon arrival, manage check-in/check-out, and provide information about amenities, local and venues.
Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys. ·
Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions.
Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail.
Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution.
Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports.
Cash Handling: Process payments, manage cash transactions, and balance cash drawers.
Complaint Resolution: Promptly address guest grievances and ensure a satisfactory resolution to maintain positive reviews.
Service Excellence: Anticipate needs, build rapport, and handle VIPs with personalized service
Job Other Benifits:
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
