Guest Relations Officer

Job Description

Title: Guest Relations Officer

Company Name: Chuti Resort (A Concern of Chuti Group)

Vacancy: --

Age: 20 to 25 years

Job Location: Gazipur (Kaliganj)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Bachelor of Arts (BA) in Hospitality Management

• Professional Certificate in Front Office

• Professional Certificate in Hotel Guest Relations Course

• Hotel Guest Relations and Customer Service Certificate

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Age 20 to 25 years
• Only Female

• Job Location : Rathura, Nagori, Kaliganj, Gazipur

• Office Time: 09: 00 AM to 6:00 PM

• Candidates from Nagori, Kaliganj are encouraged to apply

•  Guest Welcome & Support: Greet guests upon arrival, manage check-in/check-out, and provide information about amenities, local and venues.

• Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys. ·

• Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions.        

• Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail.        

• Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution.       

• Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports.         

• Cash Handling: Process payments, manage cash transactions, and balance cash drawers.

• Complaint Resolution: Promptly address guest grievances and ensure a satisfactory resolution to maintain positive reviews.

• Service Excellence: Anticipate needs, build rapport, and handle VIPs with personalized service

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2