Guest Relation Manager
Job Description
Title: Guest Relation Manager
Company Name: Hotel Agrabad (Chattogram)
Vacancy: Not specific
Job Location: Chattogram
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
Experience Requirements:
∎ 3 to 5 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates business decision making; demonstrates honesty/integrity; leads by example.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Celebrates successes and publicly recognizes the contributions of team members.
∎ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
∎ Will qualify and establish new accounts and clients, nurture and grow existing accounts.
∎ Pro-actively pursue, organize and book group business with or without banquet needs for the hotel.
∎ Have to achieve the monthly target.
∎ Should have the ability to work under pressure
∎ Maintain ongoing knowledge of the competition's product and current marketing strategies.
∎ Provide adequate follow-up and solicit repeat bookings.
∎ Conduct hotel site inspection and customer presentations.
∎ Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Meet and exceed individual productivity goals by booking business that leads to the overall team and hotel success.
∎ Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.
∎ Researches and develops new leads for catering business.
∎ Identifies new business to achieve personal and location revenue goals.
∎ Be the face of the hotel as all industry events with property representation of professionalism and character.
∎ Foster Business with proactive and reactive sales efforts.
∎ Work with 3rd party booking sites, Concord revenue management and city convention centers for the maximization of key city-wide events.
∎ Meet and exceed all monthly revenue and sales call goals.
∎ Provide excellent customer service to our clients with speed and efficiency in returning calls and bookings.
∎ Provide excellent follow through on details to account and to hotel departments.
∎ Documentation of all sales activities in sales system for tracking and history.
∎ ENSURING EXCEPTIONAL CUSTOMER SERVICE
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
∎ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
∎ Serves as a leader in displaying outstanding hospitality skills.
∎ Sets a positive example for guest relations.
∎ Responds to and handles guest problems and complaints.
∎ Empowers employees to provide excellent customer service.
∎ Observes service behaviors of employees and provides feedback to individuals.
∎ Strives to improve service performance.
∎ Provides immediate assistance to guests as requested.
∎ Ensures employees understand customer service expectations and parameters.
∎ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Implements the customer recognition/service program, communicating and ensuring the process.
∎ MAINTAINING GUEST SERVICES AND FRONT DESK GOALS
∎ Develops specific goals and plans to prioritize, organize, and accomplish your work.
∎ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
∎ Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
∎ ADDITIONAL RESPONSIBILITIES
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
∎ Maintains high visibility in public areas during peak times.
∎ Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
∎ Performs Front Desk duties in high demand times.
Additional Requirements:
∎ Age 26 to 34 years
∎ Only females are allowed to apply
∎ Be smart, well-groomed, and driven by oneself
∎ Positivity toward customers and manners
∎ high-caliber interpersonal communication abilities
∎ inventive, dynamic, vivacious, and presentable
∎ being able to persuade potential customers
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Aug 2022
Company Information:
∎ 1 Aug 2022
∎ Hotel Agrabad (Chattogram)
∎ Address : Hotel Agrabad
Sabder Ali Road, Agrabad C/A, Agrabad, Chattogram 4000 , Bangladesh.
∎ Web : www.agrabadhotel.com
Category: Hospitality/ Travel/ Tourism
: Only Application of Guest Relation Manager will be Accepted to call for Interview.
Deadline Expired on 31st Aug 2022
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