Guest Relation Executive
Job Description
Title: Guest Relation Executive
Company Name: VFS Bangladesh Pvt Ltd
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Hospitality Management, Travel Agency
Experience Requirements:
∎ 1 to 4 year(s)
Job Responsibilities:
∎ Provide upscale Customer service experiences by resolving ALL grievances, real time.
∎ Work closely with various stakeholders ( VAC Operations and Enabling units) to resolve customer feedback
∎ Handle grievances, appreciation and suggestion and share them for further best practice.
∎ Intervene and respond to any disgruntlement applicant / agent having with their submissions
∎ Be visible for walk around across all Mission , respond to any applicant needs and anticipate any unstated ones
∎ Guide applicants on VFS Global Policies and terms and redirect them to internal feedback management modes as against social media.
∎ Responsible for Satisfaction Index / Score from Applicants [VOA]. Analysing customer feedback and supporting strategic direction to continuously improve overall rating
∎ Enlist satisfied customers and partners to tell their stories, and leverage partnerships to enlist advocates to share good stories. Ensure positive feedback is annotated over social media and/or internal feedback modes
∎ Develop a regular means of communication (e.g., newsletter or blog) to communicate achievements (success stories), progress and plans for improved customer service. Update Customer Care on suspect complaints via end of day written communication/ reports
∎ Responsible for Satisfaction Index / Score from Employees
∎ Shall adhere to the environment health and safety policy/objectives and guidelines of the organization
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Must be Fluent in English Communication (Written & Verbal).
∎ Proficiency in MS office
∎ Adaptability and presence of mind to handle complaints and escalations
∎ Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
∎ In-depth knowledge and understanding of systems and processes. Good knowledge of VAC operation and processes of key missions
∎ Strong sense of responsibility and a professional presentation
∎ Excellent problem-solving skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2
Application Deadline: December 19, 2019
Company Information:
∎ VFS Bangladesh Pvt Ltd
∎ Address : Delta Life Tower (4th Floor), Gulshan -2, Dhaka.
∎ Web : www.vfsglobal.com
∎ Business : VFS Global is the world`s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.
Category: Hospitality/ Travel/ Tourism
