GSA (Guest Service Agent)
Job Description
Title: GSA (Guest Service Agent)
Company Name: Hotel Sarina
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Preferably in Front Office Guest Relation in a Bank or NBFI
∎ The applicants should have experience in the following business area(s):
Hotel
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
∎ Register guests and assigns rooms. Accommodates special requests whenever possible.
∎ Assists in pre-registration and blocking of rooms for reservations.
∎ Understands room status and room status tracking.
∎ Knows room locations, types of rooms available, and room rates.
∎ Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
∎ Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
∎ Knows the location and types of available rooms as well as the activities and services of the property.
∎ Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
∎ Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
∎ Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
∎ Knows how to use front office equipment.
∎ Process guest check-outs.
∎ Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
∎ Follows procedures for issuing and closing safe deposit boxes used by guests.
∎ Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
∎ Uses proper telephone etiquette.
∎ Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
∎ Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
∎ Advice guest of any messages, mail, faxes, etc. received for them.
∎ Inform guest of the room safe and mini-bar key and room key procedures.
∎ Issue parking passes/validate valet parking tickets.
∎ Communicate services and amenities of the hotel to guests.
∎ Obtain proper identification for tax-exempt guests and attach the form to registration card.
∎ Direct Bell Person to escort guest and transport their luggage to the room.
∎ Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
∎ Attends department meetings.
∎ Reports any unusual occurrences or requests to the manager or assistant manager.
∎ Knows all safety and emergency procedures, Is aware of accident prevention policies.
∎ Maintains the cleanliness and neatness of the front desk area.
∎ Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Application Deadline: 10 Feb 2021
Company Information:
∎ 11 Jan 2021
∎ Hotel Sarina
∎ Address : 27, Banani C/A., Road # 17, Dhaka-1213
∎ Web : www.sarinahotel.com
∎ Business : A Five Star Business Hotel.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 10th Feb 2021
Similar Jobs
Visa Processing & Holidays
Chef
Operations Manager
Resort Manager
Customer Service Officer and Interpreter
Travel Agency Reservation & Ticketing Executive
Night Auditor
TRAVEL CONSULTANT
DISTRICT TRAVEL AGENT
VISA/TRAVEL CONSULTANT.
Ticketing Agent
Cargo Manager
Junior Executive - Guest Service (Branch Operation)
Assistant Restaurant Manager
Executive - Contact Centre
General Manager
Front Desk Executive
Manager (Ticketing & Reservation)
Air Ticket Reservation & Ticketing Officer
Australian Visa Consultant
Facebook Group