Job Description
Title: GENERAL MANAGER/DEPUTY GENERAL MANAGER
Company Name: S. Begum & Co.
Vacancy: --
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Published: 8 Feb 2024
Responsibilities & Context:
∎ The job responsibilities of a General Manager or Deputy General Manager at an international courier service typically involve a range of duties related to overseeing operations, managing staff, ensuring customer satisfaction, and driving business growth. Here's a comprehensive list of responsibilities:
∎ Strategic Planning: Develop and implement strategic plans to achieve business objectives, expand market share, and increase profitability.
∎ Operations Management: Oversee all aspects of daily operations, including sorting, distribution, delivery, and customer service, to ensure efficient and timely delivery of packages.
∎ Financial Management: Manage budgets, control costs, and optimize revenue streams to achieve financial targets and maximize profitability.
∎ Staff Management: Recruit, train, supervise, and motivate staff members, including drivers, warehouse workers, and administrative personnel, to ensure high performance and productivity.
∎ Performance Monitoring: Implement performance metrics and key performance indicators (KPIs) to monitor operational performance and identify areas for improvement.
∎ Quality Assurance: Ensure adherence to quality standards and compliance with company policies, procedures, and regulatory requirements to maintain service excellence and customer satisfaction.
∎ Customer Relationship Management: Build and maintain strong relationships with key customers, address customer inquiries and complaints promptly, and implement strategies to enhance customer experience and loyalty.
∎ Vendor Management: Manage relationships with vendors, suppliers, and service providers to negotiate contracts, ensure timely delivery of supplies, and maintain cost-effectiveness.
∎ Technology Utilization: Leverage technology solutions, such as tracking systems, route optimization software, and digital platforms, to streamline operations, enhance efficiency, and improve service quality.
∎ Risk Management: Identify potential risks and develop strategies to mitigate them, including security threats, transportation disruptions, and regulatory changes.
∎ Health and Safety Compliance: Ensure compliance with health and safety regulations, implement safety protocols, and promote a culture of safety among staff members to minimize accidents and injuries.
∎ Market Analysis and Competitive Intelligence: Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and competitive advantages.
∎ Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, finance, and logistics, to align strategies, optimize resources, and achieve business objectives.
∎ Continuous Improvement: Lead continuous improvement initiatives, encourage innovation, and implement best practices to enhance operational efficiency and effectiveness.
∎ Crisis Management: Develop contingency plans and respond effectively to emergencies, such as natural disasters, pandemics, or system failures, to minimize disruptions and ensure business continuity.
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ S. Begum & Co.
∎ HOUSE-36, ROAD-10, NIKUNJA-02, DHAKA-1229
Address::
∎ HOUSE-36, ROAD-10, NIKUNJA-02, DHAKA-1229
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 9 Mar 2024
Category: Marketing/Sales
