General Manager, Rental Business (bti Brokerage)

Job Description

Title: General Manager, Rental Business (bti Brokerage)

Company Name: building technology & ideas ltd.

Vacancy: --

Age: 32 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Real Estate

• Master of Business Administration (MBA) in Marketing

• BBA/MBA in Marketing from a reputed institution.

• At least 12 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 32 to 50 years

• Proven record of achieving rental, leasing, brokerage, or comparable sales targets.

• Strategic and entrepreneurial business leadership

• Strong commercial judgement and financial orientation

• Target-driven sales and revenue management

• Property acquisition and portfolio-development capability

• High-level negotiation and transaction-closing skills

• Corporate relationship and key-account management

• Customer-experience and service-quality leadership

• Market intelligence and analytical decision-making

• Team building, coaching, and performance management

• Strong communication, presentation, and interpersonal skills

• Digital, CRM, and data-management capability

• High integrity, ownership, accountability, and resilience

• Ability to manage multiple priorities and perform effectively under pressure

Job Purpose

To lead and grow BTI’s rental business as a commercially strong, customer-focused, and technology-enabled operation. The position will be accountable for rental revenue, profitability, inventory acquisition, occupancy, transaction conversion, corporate leasing, customer experience, and team performance. The role will develop a high-quality and predominantly exclusive rental portfolio, strengthen relationships with property owners and corporate clients, and ensure efficient execution from property sourcing and lead generation through negotiation, agreement, handover, and post-rental service.

• Key Responsibilities

  1. Business Strategy, Revenue & Profitability

  • Develop and execute the annual business plan for the rental division, aligned with BTI’s overall strategy.

  • Achieve monthly, quarterly, and annual targets for revenue, profitability, transactions, occupancy, inventory acquisition, and corporate leasing.

  • Prepare sales forecasts, budgets, resource plans, and territory-wise action plans.

  • Monitor performance against targets and take timely corrective action where required.

  • Identify new revenue streams, market segments, service offerings, and geographic expansion opportunities.

  • Ensure that all commercial decisions deliver sustainable margins and appropriate returns.

  2. Rental Portfolio Acquisition & Management

  • Build and maintain a strong portfolio of residential, commercial, and corporate rental properties in high-demand locations.

  • Prioritise exclusive or controlled inventory to improve service quality, conversion, and commercial returns.

  • Lead market surveys and field activities to identify suitable properties and emerging rental opportunities.

  • Evaluate properties based on location, demand, condition, rental potential, expected return, legal status, and business viability.

  • Review and approve property-acquisition proposals within delegated financial and commercial authority.

  • Maintain an accurate, current, and marketable inventory, minimising prolonged vacancy and unproductive listings.

  • Regularly assess portfolio performance and retain commercially viable properties and owner relationships.

  3. Sales, Lead Management & Deal Conversion

  • Oversee the complete rental transaction cycle: lead generation, qualification, property matching, viewing, negotiation, documentation, closure, and handover.

  • Establish a disciplined lead-management system to ensure proper recording, allocation, follow-up, ageing control, and conversion.

  • Review sales pipelines regularly and intervene in high-value, complex, or delayed transactions.

  • Set and enforce service standards for property presentation, customer handling, follow-up, negotiation, and closure.

  • Ensure customers receive timely, complete, and accurate property information.

  • Analyse lead sources, property-viewing outcomes, lost cases, and conversion trends to improve sales effectiveness.

  • Develop structured follow-up mechanisms for individual and corporate clients.

  4. Pricing, Market Intelligence & Competitor Analysis

  • Monitor rental-market trends, competitor activities, prevailing rates, supply-demand movements, and customer preferences.

  • Ensure regular market surveys and validation of information gathered by the team.

  • Establish evidence-based pricing recommendations for property owners and clients.

  • Advise management on market opportunities, competitive risks, pricing changes, and business implications.

  • Use market intelligence to guide inventory acquisition, territory prioritisation, product packaging, and sales strategy.

  5. Property Owner & Corporate Client Management

  • Develop trusted, long-term relationships with property owners, landlords, developers, corporate organisations, institutions, and relocation partners.

  • Lead negotiations relating to rental rates, deposits, lease periods, lock-in provisions, commissions, renewals, and other commercial conditions.

  • Ensure that negotiated terms are competitive, commercially viable, policy-compliant, and properly documented.

  • Develop customised proposals and leasing solutions for corporate clients.

  • Build key-account plans to generate recurring business from corporate and institutional clients.

  • Resolve escalated owner and client issues promptly while protecting BTI’s commercial interests and reputation.

  6. Customer Experience & Service Quality

  • Establish and enforce service standards across inquiries, property visits, bookings, documentation, handover, complaints, and post-rental support.

  • Ensure all customer and owner queries are acknowledged and resolved within defined turnaround times.

  • Monitor customer satisfaction, complaints, recurring service gaps, and transaction fallouts.

  • Personally manage critical or sensitive escalations where management intervention is required.

  • Coordinate with relevant departments to ensure a seamless experience for tenants, owners, and corporate clients.

  7. Agreements, Compliance & Cross-Functional Coordination

  • Oversee the timely preparation and execution of rental, lease, and corporate-leasing agreements.

  • Coordinate with Legal to ensure that agreements accurately reflect approved commercial terms and protect the interests of all concerned parties.

  • Ensure all required documents, approvals, verifications, and compliance checks are completed before transaction closure.

  • Monitor agreement expiry dates, renewals, lock-in periods, deposits, commissions, and other contractual obligations.

  • Coordinate closely with Marketing, Legal, Finance, Customer Service, Property Management, and other relevant functions.

  • Ensure accurate and consistent information on property availability, reservation, occupancy, pricing, and transaction status across all systems.

  8. Team Leadership, Governance & Reporting

  • Lead, motivate, and develop the rental sales, property-acquisition, corporate-leasing, and customer-service teams.

  • Set clear individual and team targets, territories, responsibilities, and performance standards.

  • Conduct structured weekly and monthly performance reviews covering leads, listings, viewings, conversions, revenue, collections, customer service, and portfolio productivity.

  • Coach team members and identify capability, manpower, and training requirements.

  • Establish effective SOPs and controls covering property onboarding, lead allocation, property viewing, negotiation, documentation, customer service, and reporting.

  • Ensure accurate and timely maintenance of property, owner, customer, lead, and transaction data in the designated CRM or management system.

  • Submit periodic management reports highlighting results, forecasts, risks, opportunities, exceptions, and required decisions.

  • Ensure compliance with company policies, approved pricing and commercial guidelines, ethical standards, and delegated authority limits.

  • Perform any other business-related responsibilities assigned by management.

• Salary Review: Yearly based on performance

• Festival Bonus: 2(Yearly)

• Earn leave encashment.

• Gratuity Scheme

• Car Facility as per policy

• Mobile allowance

• Welfare Fund

• Paternity Leave

• Weekly Holidays: Friday and Alternative Thursday