Senior Executive (Call Center Coordinator)
Job Description
Title: Senior Executive (Call Center Coordinator)
Company Name: building technology & ideas ltd.
Vacancy: --
Age: At least 25 years
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
Published: 2026-10-24
Application Deadline: 2026-11-23
Education:
Minimum Bachelor’s degree in any discipline.
Any Professional course regarding People Management, Call Center & Microsoft Office Package will be preferable.
Requirements:
Skills Required:
Additional Requirements:
- Age At least 25 years
- Only Male
Experience in call center operations, & Collaboration with Sales Team and related department.
Must be strong proficiency in Microsoft Excel, Outlook and other MS Office applications.
IT knowledge will be considered an additional qualification.
Fresh graduates with strong Analytical & Problem-Solving capacity, Proper organizational behavior, communication skills & IT knowledge may be considered.
Respectful towards women.
Down-to-Earth but Strong Leadership Quality.
Strong data management and analytical skills.
High attention to detail and accuracy.
Effective communication and interpersonal skills.
Familiarity with CRM, ERP, or lead management software.
Ability to work collaboratively with cross-functional teams.
Responsibilities & Context:
building technology & ideas ltd. (bti) is looking for a detail-oriented, organized, and proactive professional to join its team as a Call Center Coordinator, Senior Executive. The role involves coordinating with female Customer Relationship Executives (CREs), Sales Personnel, QC & Trainer, MIS and other relevant departments to ensure accurate lead management and smooth operational workflows.
Key Responsibilities
Collect, review, and consolidate lead trackers maintained by female Customer Relationship Executives (CREs).
Maintain and update the central Excel Lead Study File with accurate customer and lead information.
Verify lead records, identify duplicate entries, and resolve missing or inconsistent information.
Convert team’s LEAD into SALE.
Manage lead assignments through Related Software (Lead Life-Cycle) and ensure consistency with the central Lead Study File.
Monitor lead progress and follow up with Sales Personnel regarding pending and active leads.
Prepare daily and monthly reports on lead generation, distribution, and follow-up performance.
Maintain Sales Person-wise and CRE-wise lead records & audit documentation.
Update Sales Person’s Database regularly by communicating with MIS & Sales Head.
Identify unresolved discrepancies, delayed follow-ups, and missing status updates and report them to the Call Center Manager.
Maintain data accuracy, confidentiality, and compliance with departmental SOPs.
Job Other Benifits:
Salary: Negotiable
Incentive facility based on target meet
Lunch allowance
Pick and drop facility, half subsidize
Earn leave encashment
Festival Bonus: 2(Yearly)
Salary Review: Yearly, based on performance.
Holiday as per Government & alternative Thursday holiday with Friday.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
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