General Manager - Quality

Job Description

Title: General Manager - Quality

Company Name: Sepal Group

Vacancy: 1

Age: 35 to 45 years

Job Location: Gazipur (Gazipur Sadar)

Salary: Negotiable

Experience:

• 15 to 16 years
• The applicants should have experience in the following business area(s): Garments, Group of Companies

• Bachelor of Science (BSc)

• 15 to 16 years
• The applicants should have experience in the following business area(s): Garments, Group of Companies

• Age 35 to 45 years
• Only Male

1. Overall Quality Leadership

• Lead and manage the complete Quality function across the factory/factories.

• Establish, implement and continuously improve the company's Quality Management System.

• Develop a strong prevention-based quality culture, rather than relying only on final inspection.

• Set factory-wide quality KPIs and ensure achievement through systematic monitoring.

• Establish clear quality standards, responsibilities and accountability at every stage of production.

• Work closely with Production, IE, Planning, Cutting, Sewing, Washing, Finishing, Merchandising and Technical teams to ensure quality is built into the process.

2. Buyer & Customer Quality Management

• Act as the key Quality representative for major international buyers.

• Independently handle buyer quality discussions, quality concerns, inspections, audits and technical issues.

• Understand buyer-specific quality manuals, workmanship standards, inspection procedures and tolerance requirements.

• Particularly manage and maintain strong relationships with Target/PSQA and ensure continuous compliance with their quality expectations.

• Prepare factories and teams for buyer visits, inspections and quality evaluations.

• Lead root-cause analysis and corrective/preventive action for buyer complaints and inspection failures.

• Ensure buyer requirements are effectively communicated and implemented at factory level.

3. Defect Identification & Root Cause Analysis

The candidate must be strong in identifying the actual root cause of quality problems, not simply identifying defects.

He should be capable of:

• Identifying recurring and critical defects.

• Distinguishing between symptom, immediate cause, root cause and systemic cause.

• Conducting effective 5 Why, Fishbone and Root Cause Analysis.

• Identifying whether the problem originates from:

o Cutting

o Sewing

o Washing

o Finishing

o Trims

o Fabric

o Workmanship

o Machine settings

o Operator skill

o Method

o Quality inspection

o Process control

o Training

o Poor communication

o Incorrect specifications or technical information

• Implementing corrective actions that permanently eliminate the source of the problem.

4. Corrective & Preventive Action – CAPA

• Develop strong Corrective and Preventive Action (CAPA) systems.

• Ensure every major defect has:

Issue → Root Cause → Immediate Correction → Corrective Action → Preventive Action → Responsible Person → Timeline → Verification of Effectiveness.

• Monitor whether corrective actions are actually effective instead of simply closing issues on paper.

• Identify recurring defects and implement systemic preventive measures.

• Establish mechanisms to prevent the same defect from occurring in other lines, styles or factories.

5. QC Defect Detection Efficiency

A major responsibility will be to upgrade the capability and efficiency of the QC team.

The candidate must be capable of:

• Measuring and improving QC defect detection efficiency.

• Evaluating individual QC performance based on actual defect detection capability.

• Identify weak QCs and provide targeted coaching/training.

• Develop QC grading and competency evaluation systems.

• Improve QC knowledge of workmanship standards and critical defects.

• Ensure QCs can identify defects at the earliest possible process, rather than allowing defects to move downstream.

• Establish QC performance KPIs and real-time monitoring.

• Conduct regular QC calibration and defect-identification exercises.

• Develop training programs based on actual factory defect trends.

• Strengthen self-inspection, inline inspection, end-line inspection and finishing inspection systems.

6. Quality Control from Cutting to Shipment

Ensure effective quality control throughout the complete manufacturing process:

Fabric → Cutting → Printing/Embroidery → Sewing → Washing → Finishing → Packing → Final Inspection → Shipment

The candidate should be capable of establishing effective control points at every stage and ensuring that quality issues are identified and controlled before reaching the next process.

7. First Output & New Style Quality Control

• Establish strong First Output / First Piece approval systems.

• Ensure production teams understand the approved sample, construction, workmanship and buyer requirements before bulk production.

• Review new styles and identify potential quality risks before production starts.

• Work with Technical, Sample, Production and Merchandising teams during pre-production.

• Ensure risk areas are identified through Pre-Production Risk Assessment.

• Establish effective Critical Operation Control Plans for high-risk styles.

8. Technical / Garment Engineering Knowledge

Strong technical understanding of garments is essential.

Candidate should have excellent knowledge of:

• Garment construction

• Sewing operations

• Measurement and tolerances

• Pattern and fit issues

• Fabric behavior

• Seam construction

• Stitch quality

• SPI

• Seam allowance

• Workmanship standards

• Garment appearance

• Washing effects

• Pressing/finishing

• Trims and accessories

• Labels and packaging

• Garment testing requirements

• Product specifications and technical packs

Ability to identify whether a problem is technical, workmanship-related, process-related or quality-system-related is essential.

9. Quality Risk Management

• Conduct quality risk assessments for new and existing styles.

• Identify Critical-to-Quality (CTQ) points.

• Establish control plans for high-risk operations.

• Monitor critical defects and trends.

• Use historical quality data to predict potential problems.

• Implement preventive actions before defects become bulk-production issues.

10. Data-Driven Quality Management

The candidate should be comfortable using quality data to drive decisions.

Must be able to analyze:

• DHU

• Defect %

• Defects per 100 pieces

• First Pass Yield

• RFT – Right First Time

• Rework %

• Rejection %

• Alteration %

• Customer complaints

• Final inspection results

• Inline defect trends

• QC detection efficiency

• Line-wise quality performance

• Style-wise quality performance

• Factory-wise quality performance

The candidate should be capable of converting quality data into specific actions and measurable improvements.

11. Quality Improvement & Continuous Improvement

• Identify major sources of quality loss and prioritize improvement opportunities.

• Drive continuous improvement projects.

• Reduce rework, alteration, rejection and customer complaints.

• Improve Right First Time performance.

• Develop factory-wide quality improvement targets.

• Benchmark performance between lines, departments and factories.

• Share best practices across factories.

12. Team Development & Leadership

• Lead, mentor and develop Quality Managers, QC teams and technical personnel.

• Establish competency matrices for QCs and QA personnel.

• Conduct regular technical and quality training.

• Build strong problem-solving capability within the Quality team.

• Develop future Quality leaders through coaching and succession planning.

• Create a culture where quality is everyone's responsibility, not only the responsibility of QC.

13. Audit & Compliance Readiness

• Ensure factories remain continuously prepared for buyer audits and quality assessments.

• Lead preparation for buyer visits and quality audits.

• Review audit findings and establish effective CAPA.

• Ensure closure and verification of audit findings within agreed timelines.

• Maintain proper quality documentation and records.

• Ensure quality procedures are actually followed on the production floor and are not only documented.

______________

🔍 THE IDEAL CANDIDATE SHOULD BE ABLE TO:

✅ Walk into a production line and quickly identify potential quality risks.

✅ Look at a defect and determine why it happened, where it originated and how to prevent recurrence.

✅ Identify whether the problem is caused by man, machine, material, method, measurement or management/system failure.

✅ Challenge the existing quality system and upgrade it where necessary.

✅ Improve the capability of weak QC teams.

✅ Develop QC personnel who can detect defects early and accurately.

✅ Handle difficult buyer quality discussions professionally.

✅ Understand and manage Target/PSQA expectations.

✅ Lead successful corrective and preventive action.

✅ Reduce recurring defects instead of repeatedly correcting the same problem.

✅ Establish measurable quality KPIs.

✅ Drive quality improvement through data.

✅ Work effectively with Production and other departments without compromising quality standards.