Front Office Supervisor/ GSA

Job Description

Title: Front Office Supervisor/ GSA

Company Name: Hotel The Cox Today

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management

Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s): Front Office, Hotel, Reception

Job Responsibilities:
∎ Ensure Outstanding customer care at all times.
∎ Maintains a friendly, cheerful and courteous behavior at all times.
∎ Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
∎ Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
∎ Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
∎ Supervise daily shift process ensuring all team members adhere to standard operating procedures.
∎ Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
∎ Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ Adhere to company credit limit / floor limit policies.
∎ Allocate rooms to expected arrivals after checking the guests preferences and special requests.
∎ Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
∎ Cross Check all billing instructions are correctly updated
∎ Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
∎ Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
∎ Performs other duties as assigned, requested or deemed necessary by management.
∎ Ensure Front office log book and hotel log book is always updated and actioned upon.
∎ Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
∎ Participate in hotel committees and task force assignments.
∎ Assist all departments in servicing the guests during high volume periods.
∎ Takes responsibility in the absence of the Duty Manager / Front office manage
∎ As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Additional Requirements:
∎ Both males and females are allowed to apply

Salary: Negotiable

Application Deadline: 25 Jan 2021

Company Information:
∎ 27 Dec 2020
∎ Hotel The Cox Today
∎ Address : Plot # 07, Road # 02 , Hotel Motel Zone, kolatoly Road, Cox's Bazar.
∎ Web : www.hotelthecoxtoday.com
∎ Business : Hotel The Cox Today an exclusive 5 star standard luxurious hotel situated at world`s unbroken longest sea beach Cox`s Bazar.

Category: Hospitality/ Travel/ Tourism