Front Office Supervisor
Job Description
Title: Front Office Supervisor
Company Name: Hotel The Cox Today
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excellent customer service skills, Front Office, Guest Relation
Experience Requirements:
∎ 5 to 7 year(s)
Job Responsibilities:
∎ Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
∎ Handling guest complaints and concerns in an efficient and timely manner.
∎ Overseeing VIP guests, arrivals and departures and answer their inquiries.
∎ Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
∎ Handle inquiries and provide correct information to the concerns regarding details of reservation.
∎ Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
∎ Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
∎ Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
∎ Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
∎ Ensure the reception and guest areas are well stocked with stationery and Presentation information.
∎ Take messages for guests ensuring messages are delivered or forwarded Promptly.
∎ Checkout guests in a friendly and efficient manner and Retrieve room keys cards.
∎ Post all charges to the appropriate account.
∎ Generate reports in accordance with the departmental needs;
∎ Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
∎ Handle group bookings as well as end to end reservations processes
∎ Check arrival list for next day arrival bookings.
∎ Follow up on any outstanding requests or problems from the previous day receive priority and are resolved. Write notes in Log Book properly for immediate actions by the next department.
∎ Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.
∎ Provide guest feedback to Management in a timely manner.
∎ Perform other reasonable job duties as requested by Supervisors / AFOM.
Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent Communication Skills.
∎ Proficiency in English, knowledge of additional languages is a plus.
∎ A customer-oriented and professional attitude.
∎ An outgoing personality and outstanding communication abilities.
∎ Females Candidates are highly encouraged to apply.
∎ Computer proficiency for regular work like MS office, email communication etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Aug 2023
Company Information:
∎ 26 Jul 2023
∎ Hotel The Cox Today
∎ Address : Plot # 07, Road # 02 , Hotel Motel Zone, kolatoly Road, Cox's Bazar.
∎ Web : www.hotelthecoxtoday.com
∎ Business : Hotel The Cox Today an exclusive 5 star standard luxurious hotel situated at world`s unbroken longest sea beach Cox`s Bazar.
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 10th Aug 2023
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