Job Description
Title: Manager (Customer Service and Data Entry).
Company Name: SAS Education Abroad.
Vacancy: 2
Location: Dhaka (Uttara)
Salary: Tk. 13000 - 20000 (Monthly)
Published: 26 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Experience: 2yers - Same Fild ( Education Abroad, Tour's and Travel)
∎ IELTS 5.5 or Good English Reading and Writing Experience.
∎ Computer knowledge and Photoshop work.
∎ Experience: 2yers - Same Fild ( Education Abroad, Tour's and Travel)
∎ IELTS 5.5 or Good English Reading and Writing Experience.
∎ Computer knowledge and Photoshop work.
Responsibilities & Context:
∎ Oversee and manage the customer service team to ensure prompt and professional responses to inquiries.
∎ Provide guidance on handling customer queries regarding study abroad programs, visa processes, travel packages, and related services.
∎ Develop and implement customer service policies and best practices to enhance customer satisfaction.
∎ Monitor customer feedback and take necessary actions to improve service quality.
∎ Build and maintain strong relationships with students, parents, travelers, and institutional partners.
∎ Conduct regular follow-ups with clients to ensure a seamless experience from consultation to final service delivery.
∎ Organize customer engagement programs, workshops, and webinars to provide updates on study opportunities, visa policies, and travel options.
∎ Train and mentor customer service representatives to improve their skills and knowledge of educational and travel services.
∎ Conduct performance reviews and provide constructive feedback to enhance team efficiency.
∎ Develop training materials and FAQs to streamline the support process.
∎ Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
∎ Analyze customer feedback and market trends to suggest improvements in service offerings.
∎ Generate monthly reports on customer interactions, issue resolution, and overall service performance for senior management.
∎ As a Customer Service Manager, you will be responsible for overseeing the customer support and client satisfaction processes within the organization.
∎ Oversee and manage the customer service team to ensure prompt and professional responses to inquiries.
∎ Provide guidance on handling customer queries regarding study abroad programs, visa processes, travel packages, and related services.
∎ Develop and implement customer service policies and best practices to enhance customer satisfaction.
∎ Monitor customer feedback and take necessary actions to improve service quality.
∎ Build and maintain strong relationships with students, parents, travelers, and institutional partners.
∎ Conduct regular follow-ups with clients to ensure a seamless experience from consultation to final service delivery.
∎ Organize customer engagement programs, workshops, and webinars to provide updates on study opportunities, visa policies, and travel options.
∎ Train and mentor customer service representatives to improve their skills and knowledge of educational and travel services.
∎ Conduct performance reviews and provide constructive feedback to enhance team efficiency.
∎ Develop training materials and FAQs to streamline the support process.
∎ Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
∎ Analyze customer feedback and market trends to suggest improvements in service offerings.
∎ Generate monthly reports on customer interactions, issue resolution, and overall service performance for senior management.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Uttara)
Company Information:
∎ SAS Education Abroad.
∎ House # 16 (Level A6), Road # 09, Sector # 01, (Beside of Uttara Club), Uttara, Dhaka-1230.
∎ Interior Design
Address::
∎ House # 16 (Level A6), Road # 09, Sector # 01, (Beside of Uttara Club), Uttara, Dhaka-1230.
∎ Interior Design
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Mar 2025
Category: Hospitality/ Travel/ Tourism
