Front Office Manager
Job Description
Title: Front Office Manager
Company Name: Royal Tulip Sea Pearl Beach Resort Spa
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hotel Management
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Front Office
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Trains, cross -trains, and retrains all front office personnel.
∎ Participates in the selection of front office personnel.
∎ Schedules the front office staff.
∎ Supervises workload during shifts.
∎ Evaluates the job performance if each front office employee.
∎ Maintains working relationships and communicates with all departments.
∎ Maintains master key control.
∎ Verifies that accurate room status information is maintained and properly communicated.
∎ Resolves guest problems quickly, efficiently, and courteously.
∎ Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
∎ Reviews and completes the credit limit report.
∎ Works within the allocated budget for the front office.
∎ Checks cashiers in and out and verifies banks and deposits at the end of each shift.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Conducts regularly scheduled meetings of front office personnel.
∎ Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
∎ Upholds the hotel's commitment to hospitality.
∎ Prepare performance reports related to the front office.
∎ Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of the house daily.
∎ Monitor high balance guests and take appropriate action.
∎ Ensure the implementation of all hotel policies and house rules.
∎ Operate all aspects of Front Office computer system, including software maintenance, report generation, and analysis, and simple configuration changes.
∎ Prepare revenue and occupancy forecasting.
∎ Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
∎ Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest managers and other employees.
∎ Monitor all of V.I.P 's special guests and requests.
∎ Maintain required pars of all front office and stationery supplies.
∎ Review daily front office work and activity reports generated by Night Audit.
∎ Review Front Office log book and Guest feedback forms on a daily basis.
∎ Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
∎ Perform other duties as requested by management.
Additional Requirements:
∎ Age 28 to 45 years
∎ Only males are allowed to apply
∎ Excellent Leadership Skill
∎ Critical Thinking and problem-solving skills.
∎ Sound knowledge about IDS software.
∎ Requires excellent communication skills, both verbal and written. Possess professional disposition with excellent interpersonal skills.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Food & Accommodation Fully Subsidize
Application Deadline: December 14, 2019
Company Information:
∎ Royal Tulip Sea Pearl Beach Resort & Spa
∎ Address : UTC (14th floor), 8, Panthapath, Dhaka-1215.
∎ Web : www.seapearlcoxsbazar.com
∎ Business : Royal Tulip Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 14th Dec 2019
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