Front Office Manager
Job Description
Title: Front Office Manager
Company Name: Lakeshore Hospitality Group
Vacancy: 1
Age: 33 to 45 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
∎ 5 to 6 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 28 Apr 2025
Education:
∎ Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 33 to 45 years
Responsibilities & Context:
∎ Oversee all front office functions including reception, reservations, concierge, and guest services.
∎ Supervise, train, and evaluate front desk staff to deliver consistent, high-quality guest service.
∎ Handle guest concerns, complaints, and special requests promptly and professionally.
∎ Ensure smooth and efficient check-in and check-out processes, maintaining accuracy of guest billing and records.
∎ Manage room inventory and work closely with the Revenue and Sales teams to maximize occupancy and room revenue.
∎ Collaborate with housekeeping, maintenance, and F&B departments to meet guest expectations.
∎ Monitor and improve front office procedures and service standards.
∎ Prepare departmental budgets, forecasts, and manage cost controls.
∎ Ensure the front office operates in compliance with hotel policies, brand standards, and health and safety regulations.
∎ Maintain a strong presence in the lobby and public areas to interact with guests and ensure satisfaction.
∎ Implement and maintain effective communication and information sharing within the front office and across departments.
∎ Regularly analyze guest feedback and implement service improvements.
∎ Job Summary: The Front Office Manager is responsible for leading all front desk operations to ensure the highest level of guest satisfaction and service excellence. The role oversees guest check-in/check-out, reservations, concierge services, and overall guest relations. The Front Office Manager supervises front office personnel, develops guest service strategies, and collaborates with other hotel departments to create a seamless guest experience.
∎ Key Responsibilities:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1)
Company Information:
∎ Lakeshore Hospitality Group
∎ Road # 41, House # 46, Gulshan- 2, Dhaka- 1212.
∎ Lakeshore Hotel & Apartments, the leading Business Boutique hotel situated in the heart of Dhaka city
Address::
∎ Road # 41, House # 46, Gulshan- 2, Dhaka- 1212.
∎ Lakeshore Hotel & Apartments, the leading Business Boutique hotel situated in the heart of Dhaka city
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 May 2025
Category: Hospitality/ Travel/ Tourism
