Front Desk Officer

Job Description

Title: Front Desk Officer

Company Name: CRP

Vacancy: 01

Age: 25 to 35 years

Job Location: Dhaka (Savar)

Salary: Tk. 30420 - 30420 (Monthly)

Experience:

• At least 3 years

Minimum graduation in a relevant discipline. Additional training, degrees, or qualifications in the relevant field will be an added advantage.

• At least 3 years

• Age 25 to 35 years

• Guide patients to specific service delivery points.

• Listen to patients' history and complications, and provide them with appropriate advice about available CRP services.

• Act as an information booth for patients and visitors regarding CRP services, as required.

• Act as the first contact point for new patients and visitors, as required.

• Assist receptionists and others in managing patients.

• Direct and guide patients to the correct specialists, doctors, therapists, or relevant department/unit/branch/wing.

• Respond with the appropriate standard of care for specific cases.

• Ensure that patients, guardians, and visitors are greeted and accorded due support and cooperation promptly and courteously.

• Be readily available at all times to address problems, emergencies, or complaints.

• Handle phone queries and forward them to the relevant department/unit/branch/wing when needed.

• Ensure effective liaison with visitors, patients, and relevant departments (e.g., housekeeping) and maintain all documentation.

• Coordinate with the admin and Research, Monitoring & Evaluation department to ensure a congenial environment at CRP service areas.

• Ensure the satisfaction of patients and visitors.

• Check the cash of every receptionist after their duties every day and maintain the proper financial procedures to deposit those funds in the bank.

• Plan the roster for all receptionists every month.

• Check and input all therapists' monthly patients' schedules in the PDMS within the first quarter of each month.

• Supervise all the receptionists and plan all receptionists' annual leave for every month as the frontline supervisor.

• Perform any other office duties assigned by the supervisor.

• Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Free medical facilities such as doctor consultations, therapy services, and pathological services (subject to availability)