Field Service Engineer (FSE)
Job Description
Title: Field Service Engineer (FSE)
Company Name: Cdsm System & Solutions Limited
Vacancy: 03
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience.
∎ Bonus Points: Certification and other OEM computer hardware certifications from major vendors such as Dell, EMC, IBM, HP, HDS, Cisco, etc. are
∎ helpful
Experience Requirements:
∎ At least 5 year(s)
Job Context:
∎ A Professional Services is looking for experienced and forward-thinking Field Service Engineers to join our Professional Services Team. We are a
∎ new startup professional services company, with an experienced support and consultancy team who have been working with many clients around
∎ the globe. We are in the process of expanding our business in the South East region of the globe and now in the process of setting up a base in
∎ Dhaka, Bangladesh in order to provide customer support services to high end clients both within the private and government sectors. We require
∎ THREE Engineers (2 junior and 1 senior).
Job Responsibilities:
∎ Responsible for providing break and fix and implementation services support to customers as per the terms of the SLA (Service Level Agreement)
∎ with client and entity involved. Specifically, the FSE responds to customers' systems failures by way of computer hardware service, testing,
∎ diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. An FSE must be available to respond
∎ to customer issues 24/7 and service all equipment regardless of product training within the designated service area. As an FSE, you must be
∎ willing to participate in After Hours Support Team (if assigned) - providing first response to incoming customer service requests after normal
∎ business hours - or hours as assigned per customer contract.
∎ What you'll be doing:
∎ Provides onsite technical customer support:
∎ Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. Must be
∎ able to be scheduled for work on shifts occurring at any time of day
∎ Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and
∎ documentation to minimize down time and multiple trips
∎ Performs service in a cost-effective manner
∎ Displays professional attitude and courtesy while on site. Maintains effective communication with customer and our customer support
∎ centre during repair process and any projected delay
∎ Analyses software and hardware error logs, utilises diagnostic and troubleshooting techniques and operating system analysis to ensure
∎ timely and effective repair
∎ Analyses, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems
∎ Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
∎ Follows customer specific repair procedures
∎ Assesses current and future customer needs based on usage of the system
∎ Inventory / Parts Management:
∎ Determines needed parts and quantities based on contracts in service area
∎ Returns bad or excess parts in a timely manner
∎ Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory
∎ Administrative:
∎ Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. Attends and participates in regularly
∎ scheduled team meetings
∎ Accounts for all activities correctly using a designated reporting utility
Additional Requirements:
∎ What we're looking for:
∎ Minimum five (5) years for junior role and ten (years) for senior role - specific experience working with OEM data centre hardware
∎ Successful Prior Field experience
∎ Solid technical aptitude
∎ Understanding of different OEM equipment with the ability to grasp new products/concepts
∎ Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
∎ Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
∎ Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
∎ Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.
∎ Travel:
∎ Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car/taxi).
∎ Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.
∎ Must be able to maintain regular working hours assigned, if site specific assignment.
∎ Must have a current and valid Driving License in order to drive a car. Access to own car/vehicle is a bonus.
∎ Other:
∎ Field Service Engineers may be subject to pre/post employment background checks, police record checks, drug screens and/or other security
∎ measures, to gain access to customer sites.
∎ Field Service Engineers could be subject to future screening of driving record as ability to drive in compliance with national and/or state law is an
∎ essential requirement of the position.
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidised
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 30 Sep 2020
Company Information:
∎ 31 Aug 2020
∎ Cdsm System & Solutions Limited
Category: IT/Telecommunication
Deadline Expired on 30th Sep 2020
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
