Female Field Customer Relation Officer (CRO)

Job Description

Title: Female Field Customer Relation Officer (CRO)

Company Name: HiLNEX LIMITED

Vacancy: 10

Age: 18 to 28 years

Job Location: Dhaka (Mirpur 1)

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup

Published: 2025-08-29

Application Deadline: 2025-08-31

Education:

• Higher Secondary
• Diploma
• Bachelor/Honors

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup

Skills Required: Client communication skill,Client Meeting arrangement,Core Marketing Knowledge,Expertise on Customer Relationship Management (CRM) handling.,Good presentation skills,IT Business Development,Leadership and teamwork,Problem solving skills.,Strong Convincing Skill

Additional Requirements:

• Age 18 to 28 years
• Only Female

Responsibilities & Context:

Client Communication (Over Phone):

• Communicate with potential and existing customers over phone calls in a professional and polite manner.

• Convince clients/customers about the company’s services and solutions.

• Identify client needs and provide accurate information to create interest in company products/services.

• Arrange meetings with clients through effective persuasion and follow-up calls.

Client Meetings (Physical):

• Meet clients at their office or arrange meetings at the company office.

• Present company services, discuss client requirements, and build trust-based relationships.

• Negotiate and convince clients to finalize projects or services with the company.

• Maintain a professional, confident, and elegant outlook during face-to-face meetings.

Business Development & Project Acquisition:

• Generate leads through communication and networking.

• Convert potential clients into long-term business partners.

• Follow up with prospective customers until projects are closed.

• Work with the sales/management team to prepare proposals and ensure successful deal closures.

Client Relationship Management & After-Sales Service:

• Build and maintain strong, long-term relationships with clients.

• Provide after-sales support and ensure client satisfaction.

• Handle client feedback, resolve service-related issues, and escalate where necessary.

• Regularly update CRM or client database with communication and meeting details.

Coordination & Reporting:

• Collaborate with internal teams (sales, technical, marketing) to meet customer requirements.

• Prepare daily/weekly reports on client communications, meetings, and project updates.

• Achieve individual and team targets set by management.

• Perform any other tasks assigned by the management to ensure smooth client servicing.

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Special Conditions (For Female CRO):

• Candidates must be ready to join from 1st September.

• Candidates must wear corporate formal western modern dress (Shirt/Top, Formal Pant/Skirt, Blazer, Formal Shoes).

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre