Executive/Sr.Executive (Call Center,Telesales)

Job Description

Title: Executive/Sr.Executive (Call Center,Telesales)

Company Name: Sunset Kuakata Hotel & Resort PLC

Vacancy: 10

Age: 18 to 25 years

Job Location: Dhaka (Dhanmondi, Dhanmondi 27)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• HSC in Business Administration
• Bachelor of Business Administration (BBA) in Marketing

• At least 1 year
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Age 18 to 25 years
• Only Female

• Strong communication and negotiation skills.

• Punctual, and detail-oriented.

• Proficient in MS Word & Excel.

• Knowledge of Real Estate Market will be an added advantage.

• Prior call center or telemarketing experience preferred.

• Minimum 6 month of experience in a call center environment.

• Tele-sales / Marketing background preferred.

• Dynamic leadership and participatory management approach.

• Target achievement mentality with a strong goal orientation.

• Proven experience in telesales or customer service.

• Excellent communication and negotiation skills.

• Goal-oriented and self-motivated professional.

• Familiarity with CRM software and online communication tools.

• Sales or marketing qualifications are a plus.

• Handle daily outbound calls and respond to customer inquiries.

• Promote and sell company products/services.

• Make outbound sales calls to potential clients.

• Introduce Sunset Kuakata Hotel & Resort Ltd projects to the potential customers.

• Generate and qualify leads through proper communication and data filtering.

• Deliver excellent customer service to build strong client relationships.

• Maintain accurate CRM/lead entry and follow-up in collaboration with the sales team.

• Support sales targets by nurturing leads with professionalism and empathy.

• Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.

• Manage online customer queries.

• Need to handle incoming and outgoing calls.

• Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.

• Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.

• Collect customer feedback by calling them.

• Prepare reports as per requirement.

• Other works assigned by the management.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive salary package (based on experience & designation).

• Lucrative sales incentives.

• Yearly increment & festival bonus.

• Performance bonus + mobile allowance

• Professional growth and career advancement opportunities.