Executive/Sr. Executive, Sales Operations

Job Description

Title: Executive/Sr. Executive, Sales Operations

Company Name: Care Nutrition Limited

Vacancy: --

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 1 to 5 years

• Bachelor's degree in Business Administration (Marketing/Management), Finance, Supply Chain Management, Economics, Statistics, or a related discipline from a recognized university.
• MBA or Master's degree in a relevant discipline will be considered an added advantage.

• 1 to 5 years

• Age At least 22 years

Key Skills and Competencies:

• Strong administrative and coordination skills.
• Basic understanding of FMCG sales processes and trade channels.
• Proficiency in Microsoft Excel (data entry, pivot tables, basic formulas).
• Good communication and follow-up ability.
• Knowledge of Sales Force Automation
• Detail-oriented and organized.

Professional Requirements

• 1–5 years of relevant experience in Sales Operations, Sales Administration, MIS, Trade Marketing, or Commercial Support, in the FMCG industry.
• Proficiency in Microsoft Excel (Pivot Tables, Lookup functions, formulas, and reporting).
• Working knowledge of Sales Force Automation (SFA) systems and ERP platforms will be an advantage.
• Strong analytical, coordination, communication, and problem-solving skills with high attention to detail.

Role Overview:

This individual will support the sales team (General Trade) by managing backend operations- assisting sales head by coordinating with the sales team to enable smooth execution of trade promotions, distributor activities and sales team operation across all channels.

Key Responsibilities:

Sales Support Operations

• Handle day-to-day administrative support for the field sales team.
• Maintain updated records of distributor agreements, sales targets, pricing structures, and trade schemes and communicate to the sales team.
• Cross check to verify the sales team maintains required criteria in onboarding new distributors and sales officers.
• Act as the center of information for sales team- collecting PJP, sales team movements and understand justification for all changes of plan.
• Maintain regular communication with TOs & SOs to understand bottlenecks, solve issues and maintain performance
• Coordinate communication between sales, finance, HR and supply chain for smooth operation
• Conduct thorough exit interviews for SOs and DBs
• Conduct onboarding training for all SOs - sales force automation usage, outlet categorization, sales basics, work process of the company etc.
• Ensure sales force automation is being properly used by the sales team, and address any bottlenecks and issues promptly.

Trade Marketing Support:

• Assist in the preparation, communication, implementation and tracking of trade offers and promotional campaigns.
• Verify and process trade claims submitted by trade partners.
• Ensure full support for the sales team for trade marketing execution in coordination with the trade marketing team.
• Conduct market audits to ensure proper compliance management on field.

Data/Information Compilation from Sales Team & Reporting

• Collate daily/weekly/monthly data (where required) from the field and update internal dashboards.
• Coordinate with the MIS team to ensure real time reports are accessed by the sales team
• Track and monitor sales team activities to identify compliance gaps and report to sales management

Distributor Coordination & Damage Management

• Facilitate distributor onboarding, system setup, and documentation.
• Ensure compliance with company policies on distributor operations.
• Monitor stock movement and order status for timely dispatch and replenishment.
• Ensure stock management (optimum stock levels, stacking norms, storage conditions, rotation) are maintained at distributor houses.
• Conduct monthly distributor visits as per check list.
• Own the damage management process - tracking of damage, damage audit at distributor houses, document preparation and coordination with accounts to ensure timely settlements.

Documentation & Compliance

• Ensure accurate and timely documentation for claims, returns, secondary sales, credit notes, etc.
• Assist in internal and external audits related to sales operations.