Executive/Sr. Executive – After Sales Support (Prepaid & Postpaid Meter)

Job Description

Title: Executive/Sr. Executive – After Sales Support (Prepaid & Postpaid Meter)

Company Name: SSG (Super Star Group)

Vacancy: 01

Age: Na

Job Location: Narayanganj

Salary: Negotiable

Experience: --

Published: 2026-09-02

Application Deadline: 2026-09-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Receive and handle customer/dealer complaints through phone and other communication channels.

• Provide initial troubleshooting and technical support remotely.

• Identify the root cause of meter-related problems and determine the required corrective action.

• Visit the customer/site physically if the issue cannot be resolved remotely.

• Coordinate with the Factory/Technical Team for complex technical issues, testing, repair, replacement, and other necessary activities.

• Maintain a proper Excel-based complaint database, including complaint details, problem identification, action taken, status, and final resolution.

• Regularly follow up on pending complaints until successful closure.

• Analyze recurring problems and share feedback with the Factory/Technical Team to reduce repeated issues.

• Support factory-related technical activities whenever required, including testing, troubleshooting, meter checking, and other assigned tasks.

• Maintain proper records of replaced/returned/damaged meters and related after-sales activities.

• Prepare regular after-sales service reports, including pending complaints, resolved cases, recurring issues, and field observations.

• Maintain good communication with customers, dealers, sales teams, and technical/factory teams to ensure smooth service.

• Provident fund,Mobile bill,Performance bonus,Profit share,Gratuity,Insurance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Marriage Allowance

• Family Incentive