Executive (Ticketing & Reservation)

Job Description

Title: Executive (Ticketing & Reservation)

Company Name: Ruji Overseas

Vacancy: 5

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent

• The applicants should have experience in the following business area(s): Airline,Travel Agent,Tour Operator,Immigration/Visa Processing

• Experience in handling visa applications will be considered an advantage.

• Perform any other task assigned by the management as per operational needs.

Context: We are looking for dynamic and passionate people to hire for the position of Executive (Ticketing & Reservation). The ideal candidate should be energetic and enthusiastic and have proven experience in the travel and tourism industry.

Job Responsibilities:

• Manage domestic and international flight bookings, re-issuances, cancellations, and ticketing through online portals.

• Knowledge in using GDS platforms (e.g., Amadeus, Sabre, Galileo) will be an advantage.

• Offer clients competitive fare quotes, route options, and cost-effective travel solutions based on their preferences and requirements.

• Assist clients in selecting flights, explaining fare rules, and suggesting travel options.

• Respond to customer queries related to bookings, ticket changes, refunds, and travel advisories with professionalism and accuracy.

• Provide information on baggage policies, visa requirements, and travel regulations.

• Resolve ticketing issues, complaints, and changes efficiently Liaise with airlines for booking confirmations, special service requests (SSR), group bookings, and schedule changes.

• Maintain good relationships with airlines, consolidators, and travel partners.

• Maintain records of issued tickets, invoices, and transactions. Prepare daily sales and booking reports.

• Ensure proper documentation for corporate and individual clients.

• Stay updated on airline policies, promotional fares, and travel trends.

• Ensure compliance with airline and IATA regulations.

• Work closely with other departments (e.g., Sales, Operations, Accounts) to ensure smooth coordination and client satisfaction