Executive, Technical Customer Support Engineer
Job Description
Title: Executive, Technical Customer Support Engineer
Company Name: Online Tech Academy
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
- At least 1 years
Published: 2024-09-19
Application Deadline: 2024-10-19
Education:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
Requirements:
- At least 1 years
Skills Required:
Additional Requirements:
Strong understanding of SaaS products and cloud-based technologies.
Windows Troubleshooting, Google Docs and Sheets, any desk, Teamviewer.
Fluent in the English language.
Technical/Customer support background.
Good presentation and communication skills.
High level of empathy and customer-focused attitude.
Responsibilities & Context:
𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰: Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 5000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.
At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.
𝐉𝐨𝐛 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: We are looking for an enthusiastic and customer-friendly Tech Support to join our team. In this role, you will help our team with technical issues and support. If you enjoy helping others and solving tech problems, we’d love to meet you!
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
Provide friendly and professional support through phone, help desk, and live chat, ensuring excellent customer service and a great customer experience.
Troubleshoot and solve a wide range of customer support issues.
Keep clear records of customer conversations, problems, and solutions.
Work with the development and product teams to solve difficult issues and make the products better.
Help clients use our software better by guiding them and improving their experience.
Keep up with the latest technologies and software to offer the best support.
Job Other Benifits:
Annual Increment (After Probation/Eligibility)2 Times Yearly Festival Bonus
Performance Bonus
Annual Tour
Best Employment Remuneration (Quarterly & Annually)
Birthday Celebration Remuneration and leave
Honeymoon Package For Newly Weds.
Financial contribution for first childbirth
Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
Mobile bill allowance (Only Entitled)
Unlimited access to reading books
Useful Corporate health card
Relaxing zones
Gym Facilities
All Government holidays as per company policy
An environment that fosters accelerated growth and training.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
