Executive / Sr. Executive, Business Relations

Job Description

Title: Executive / Sr. Executive, Business Relations

Company Name: WAVE SINE Technology Ltd.

Vacancy: 01

Age: 23 to 40 years

Job Location: Dhaka (Elephant Road)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Advertising Agency, IT Enabled Service, Computer Hardware/Network Companies, Engineering Firms, Web Media/Blog, Call Center

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)

• 3 to 5 years
• The applicants should have experience in the following business area(s): Advertising Agency, IT Enabled Service, Computer Hardware/Network Companies, Engineering Firms, Web Media/Blog, Call Center

• Age 23 to 40 years
• Only Female

• As an Executive/Senior Executive in Business Relations, you will be responsible for building, nurturing, and managing strategic relationships with clients, partners, and stakeholders. You will serve as a key liaison between the company and its business network, working to enhance customer satisfaction, explore new business opportunities, and ensure long-term engagement and growth.

• Customer Relationship Management: Serve as the main point of contact for key clients and customers.

• Maintain regular communication to ensure customer satisfaction and long-term engagement.

• Handling Inquiries & Complaints: Address customer questions, concerns, and complaints in a timely and professional manner.

• Resolve issues effectively to maintain customer trust and loyalty.

• Client Follow-Up: Follow up with clients after sales or service to ensure satisfaction.

• Collect feedback to improve products, services, and overall customer experience.

• Sales & Support Coordination: Collaborate with the sales and support team to ensure smooth service delivery.

• Assist in up-selling or cross-selling relevant products or services.

• Record Keeping & CRM Updates: Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.

• Update customer profiles regularly to track needs and preferences.

• Retention & Loyalty Building: Develop strategies to improve customer retention and reduce churn.

• Organize customer appreciation events or loyalty programs as needed.

• Market & Client Research: Gather insights on customer behavior and expectations.

• Identify opportunities for service or product improvement based on client feedback.

• Reporting: Prepare reports on customer feedback, complaints resolution, and satisfaction trends.

• Present findings and suggestions to management.

• Understanding Graphics Requirements for Social Media Platforms (Facebook, Instagram, YouTube, etc.)

• Understanding Graphics Requirements for Digital Marketing.

• Create short videos/images for YouTube, Integra, Facebook Ad, LinkedIn etc.

• Minimum knowledge of the English language is a must to understand work requirements.

• T/A,Mobile bill,Tour allowance,Provident fund,Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2