Job Description

Title: Executive - Sales and Service (Battery & Power Unit)

Company Name: Vector Consultants Limited

Vacancy: --

Location: Anywhere in Bangladesh

Experience:
∎ At least 2 years

Published: 14 Nov 2024

Education:
∎ A bachelor’s degree in Business, Engineering, Electrical Power Systems, or a related field is preferred but not required.
∎ A bachelor’s degree in Business, Engineering, Electrical Power Systems, or a related field is preferred but not required.

Requirements:

Additional Requirements:
∎ 2+ years of experience in sales, technical support, or customer service, preferably in the battery, power, or energy solutions industry. Experience in providing both sales and after-sales support is a strong advantage.
∎ Solid understanding of battery technologies, energy storage solutions, and power systems. Ability to understand customer needs and recommend suitable products and services.
∎ Strong communication and negotiation skills, with the ability to effectively present products, handle objections, and close deals. A consultative approach to sales, focused on providing value to the customer.
∎ Ability to understand and explain technical details of battery systems and power solutions. Troubleshooting skills are a plus.
∎ A strong customer service orientation with a commitment to resolving issues efficiently and ensuring customer satisfaction.
∎ Excellent verbal and written communication skills. Ability to interact with customers, sales teams, and technical staff at all levels.
∎ Strong organizational and time management skills. Ability to manage multiple tasks simultaneously and prioritize effectively.
∎ Self-motivated, goal-oriented, and results-driven.
∎ Ability to work independently and as part of a team.
∎ Strong problem-solving and analytical abilities.
∎ Attention to detail and commitment to quality service.
∎ Ability to adapt to a fast-paced, dynamic work environment.
∎ Experience:
∎ 2+ years of experience in sales, technical support, or customer service, preferably in the battery, power, or energy solutions industry. Experience in providing both sales and after-sales support is a strong advantage.
∎ Product Knowledge:
∎ Solid understanding of battery technologies, energy storage solutions, and power systems. Ability to understand customer needs and recommend suitable products and services.
∎ Sales Skills:
∎ Strong communication and negotiation skills, with the ability to effectively present products, handle objections, and close deals. A consultative approach to sales, focused on providing value to the customer.
∎ Technical Aptitude:
∎ Ability to understand and explain technical details of battery systems and power solutions. Troubleshooting skills are a plus.
∎ Customer Focus:
∎ A strong customer service orientation with a commitment to resolving issues efficiently and ensuring customer satisfaction.
∎ Communication Skills:
∎ Excellent verbal and written communication skills. Ability to interact with customers, sales teams, and technical staff at all levels.
∎ Organizational Skills:
∎ Strong organizational and time management skills. Ability to manage multiple tasks simultaneously and prioritize effectively.
∎ Key Competencies:
∎ Self-motivated, goal-oriented, and results-driven.
∎ Ability to work independently and as part of a team.
∎ Strong problem-solving and analytical abilities.
∎ Attention to detail and commitment to quality service.
∎ Ability to adapt to a fast-paced, dynamic work environment.

Responsibilities & Context:
∎ Identify and generate leads through various channels such as cold calling, email campaigns, industry events, and referrals. Build and maintain a robust pipeline of prospective clients in the assigned region or market.
∎ Conduct product presentations and technical demonstrations to potential customers, showcasing the features, benefits, and advantages of our battery and power solutions. Customize presentations to meet client needs and business goals.
∎ Develop and maintain strong, long-term relationships with new and existing customers. Act as the main point of contact for sales inquiries, resolving customer concerns and facilitating their purchasing decisions.
∎ Work closely with the sales team to meet or exceed individual and team sales targets. Develop strategies for closing sales and ensuring customer satisfaction throughout the process.
∎ Maintain accurate records of sales activities, leads, and customer interactions within the CRM system. Prepare regular sales reports and forecasts for management, identifying trends and opportunities for growth.
∎ Provide excellent after-sales support, addressing any technical issues or inquiries from customers. Assist with troubleshooting, product installations, and system optimization to ensure maximum product performance.
∎ Manage service requests and coordinate with the technical service team to schedule timely repairs, installations, and maintenance services. Ensure that all service tickets are resolved in a timely and efficient manner.
∎ Offer training sessions to clients on the proper usage and maintenance of battery and power systems. Educate customers on best practices for maintaining product longevity and maximizing system performance.
∎ Gather customer feedback regarding product performance and service quality. Work with the product development and engineering teams to relay this information, helping to improve future product offerings and services.
∎ Keep detailed records of service calls, maintenance schedules, and customer issues, ensuring that all documentation is accurate and up to date for reporting and future reference.
∎ Location: Head Office: Sheltech Rubinur, Level-10, 115, Senpara, Parbata, Mirpur, Dhaka-1216
∎ About Us:
∎ Vector Consultants Ltd. is a leading provider of advanced battery and power solutions, specializing in high-performance energy storage systems for various industries, including automotive, industrial, renewable energy, and consumer electronics. Our mission is to provide sustainable, cutting-edge technology that supports the world’s transition to clean energy. We are seeking a dedicated Executive Sales and Service to support our growth and deliver exceptional customer service in the battery and power solutions sector.
∎ Key Responsibilities:
∎ Sales Responsibilities:
∎ Lead Generation & Prospecting:
∎ Identify and generate leads through various channels such as cold calling, email campaigns, industry events, and referrals. Build and maintain a robust pipeline of prospective clients in the assigned region or market.
∎ Product Presentation & Demonstration:
∎ Conduct product presentations and technical demonstrations to potential customers, showcasing the features, benefits, and advantages of our battery and power solutions. Customize presentations to meet client needs and business goals.
∎ Customer Relationship Management:
∎ Develop and maintain strong, long-term relationships with new and existing customers. Act as the main point of contact for sales inquiries, resolving customer concerns and facilitating their purchasing decisions.
∎ Sales Target Achievement:
∎ Work closely with the sales team to meet or exceed individual and team sales targets. Develop strategies for closing sales and ensuring customer satisfaction throughout the process.
∎ Sales Documentation & Reporting:
∎ Maintain accurate records of sales activities, leads, and customer interactions within the CRM system. Prepare regular sales reports and forecasts for management, identifying trends and opportunities for growth.
∎ Service Responsibilities:
∎ Technical Support & Troubleshooting:
∎ Provide excellent after-sales support, addressing any technical issues or inquiries from customers. Assist with troubleshooting, product installations, and system optimization to ensure maximum product performance.
∎ Service Requests & Scheduling:
∎ Manage service requests and coordinate with the technical service team to schedule timely repairs, installations, and maintenance services. Ensure that all service tickets are resolved in a timely and efficient manner.
∎ Customer Training & Education:
∎ Offer training sessions to clients on the proper usage and maintenance of battery and power systems. Educate customers on best practices for maintaining product longevity and maximizing system performance.
∎ Feedback & Improvement:
∎ Gather customer feedback regarding product performance and service quality. Work with the product development and engineering teams to relay this information, helping to improve future product offerings and services.
∎ Maintenance of Service Records:
∎ Keep detailed records of service calls, maintenance schedules, and customer issues, ensuring that all documentation is accurate and up to date for reporting and future reference.

Skills & Expertise:

Compensation & Other Benefits:
∎ Competitive salary with performance-based incentives
∎ Health and wellness benefits
∎ Opportunities for career growth and development
∎ A collaborative and innovative work environment
∎ Training and professional development resources
∎ Competitive salary with performance-based incentives
∎ Health and wellness benefits
∎ Opportunities for career growth and development
∎ A collaborative and innovative work environment
∎ Training and professional development resources

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply: If you are passionate about renewable energy and have a blend of sales and service experience, we encourage you to apply for the Executive - Sales and Service role. Please submit your resume and cover letter to [Contact Information/HR Email].

Company Information:
∎ Vector Consultants Limited
∎ Head Office: Sheltech Rubinur< Level-10, 115, Senpara, Parbata, Mirpur, Dhaka-1216
∎ Vector Consultants Limited business focus is on project development, project execution and management. Vector Consultants Limited is a sister concern of Business Connection BV, Netherlands. Major business activity for the group includes project financing, steel trading, bio tech, agro feed , RMG, packaging, and project management.

Address::
∎ Head Office: Sheltech Rubinur< Level-10, 115, Senpara, Parbata, Mirpur, Dhaka-1216
∎ Vector Consultants Limited business focus is on project development, project execution and management. Vector Consultants Limited is a sister concern of Business Connection BV, Netherlands. Major business activity for the group includes project financing, steel trading, bio tech, agro feed , RMG, packaging, and project management.

Application Deadline: 14 Dec 2024

Category: Marketing/Sales