Executive-Reservation & Ticketing

Job Description

Title: Executive-Reservation & Ticketing

Company Name: Jet Aviation Ltd GSA Jazeera Airways

Vacancy: --

Age: 24 to 30 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Shipping,Logistic/Courier/Air Express Companies,Hotel,Airline,Travel Agent,Freight forwarding,Group of Companies

• Master of Business Administration (MBA) in Marketing
• North South University,Independent University, Bangladesh,BRAC University,East West University,American International University Bangladesh students will get preference

• 2 to 3 years
• The applicants should have experience in the following business area(s): Shipping,Logistic/Courier/Air Express Companies,Hotel,Airline,Travel Agent,Freight forwarding,Group of Companies

• Age 24 to 30 years

• Proficiency in GDS systems (Amadeus/Sabre/Galileo)

• Diploma in Travel, Tourism, or related field.

• Good communication skills in English; Arabic/Bengali/Hindi is an added advantage.

• Handle reservations and ticketing for all Jazeera Airways flights through GDS(e.g., Amadeus, Galileo, Sabre).

• Assist walk-in, phone, and email clients with flight schedules, fares, and booking requirements.

• Issue, reissue, and refund airline tickets according to fare rules and company policy.

• Maintain up-to-date knowledge on airline schedules, promotional fares, policies, and regulations.

• Handle booking changes, cancellations, and special service requests such as meal preferences, seat selection, and wheelchair assistance.

• Ensure accurate data entry and timely reporting of daily sales and transactions.

• Coordinate with the airline’s operational departments to resolve customer issues or flight disruptions.

• Maintain strong product knowledge of Jazeera Airways services, destinations, and partners.

• Promote and upsell ancillary services (extra baggage, seat selection, travel insurance, etc.).

• Follow up with customers for feedback and support loyalty program enrollments.

• Comply with IATA, airline, and local regulatory standards.

• Resolve customer issues and complaints efficiently while maintaining a positive and empathetic approach.