Executive, IT
Job Description
Title: Executive, IT
Company Name: A reputed Multinational Company
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Computer Application (BCA)
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Information technology
∎ The applicants should have experience in the following business area(s):
Garments
Job Responsibilities:
∎ • Provides tier 1 Help Desk support to all employees using Office 365, Windows laptops, iPads, Microsoft Office Suite, Google Apps, Photoshop, A/V and various proprietary applications in-person and via phone or Skype/Teams.
∎ • Ensures timely completion of Help Desk tickets, service request forms and maintenance of ticketing queue in alignment with team service level agreement objectives
∎ • Assists with the setup, support and breakdown of events involving a/v service requests
∎ • Support end users as an application subject matter expert by responding to questions about application configuration, capabilities, and
∎ • Assists with the management of user accounts within Active Directory, Office 365, Google Apps, etc
∎ • Assists in the maintenance of hardware inventory including performing periodic audits
∎ • Configure and support desktop PC’s, laptops, iPads and Other IT devices
∎ • Assists in the maintenance of the mobile device management system for iOS and Windows devices
∎ • Troubleshoot wired and wireless network connectivity issues business wide
∎ • Maintains multifunction copiers campus wide including ensuring toner stock levels, and coordinating service calls
∎ • Helps to develop and maintain documentation for procedures and troubleshooting
∎ • Coordinates and delivers end user training workshops as needed
∎ • Assists the IT Executive with maintaining hardware and software
∎ • Assisting with hardware deployment and management for business and staff
∎ • Assists the Systems Administrator with network administration, security, maintenance and support
∎ • Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems
∎ • Experience troubleshooting all hardware issues and standard desktop applications
Additional Requirements:
∎ Age 27 to 38 years
∎ Both males and females are allowed to apply
∎ Delivers high quality and accurate results; displays a high level of ownership; can be counted on to deliver on commitments
∎ Highly effective and disciplined in achieving goals; shows initiative and good judgment
∎ Comfortable with ambiguity and change; able to set priorities in a changing environment; flexible and open to new ideas
∎ Willing to speak their and make tough decisions; passionate about their work and their mission
∎ Committed to personal growth, as well as to helping your colleagues and the organization improve
∎ Strong customer service skills
∎ Ability to maintain confidential and sensitive business information. Willing to sign Non-Disclosure Agreement.
∎ Flexibility to multi-task in a highly active work environment
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ • As per EPZ Law 2019 and Company Policy.
Application Deadline: April 7, 2020
Company Information:
∎ A reputed Multinational Company
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 7th Apr 2020
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