Executive - Front Desk Officer and Call center (Female)

Job Description

Title: Executive - Front Desk Officer and Call center (Female)

Company Name: ZED Tours and Travels

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor’s degree in any discipline.

• 1 to 2 years
• Freshers are also encouraged to apply.

• Only Female

• 1 to 2 years of experience in a front desk or customer service role.

• Excellent verbal and written communication skills.

• Good organizational skills.

• Proficiency in Microsoft Office.

• Ability to be resourceful and proactive when issues arise.

• Multitasking and time-management skills, with the ability to prioritize tasks.

• Greet and welcome guests and visitors in a polite and professional manner.

• Answer phone calls, take messages, and redirect calls to appropriate departments.

• Manage incoming and outgoing mail, including organizing and distributing packages.

• Assist with scheduling appointments, meetings, and conference room bookings.

• Excellent interpersonal and communication skills, both verbal and written.

• Strong customer service orientation with a professional and positive demeanor.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Strong organization and time management skills.

• Answering incoming calls from customers and ensuring instant customer satisfaction

• Respond to customer inquiries

• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same

• Troubleshoot/ helping to resolve customer service problems

• Provide general information

• Maintaining a high standard of call quality as per the requirement of the organization.

• Yearly bonus

• Health insurance

• Professional development opportunities