Executive (Front Desk)

Job Description

Title: Executive (Front Desk)

Company Name: 1000FIX Services Ltd.

Vacancy: 8

Age: 22 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year

• Bachelor/Honors

• At least 1 year

• Age 22 to 30 years

• Excellent Verbal communication and interpersonal skills.
• Professional personal presentation.
• Problem-solving and analytical mindset.
• Knowledge of customer service principles and practices.
• Proficient in tracking customer sentiment and feedback.
• Self-motivated and proactive team player.
• Customer service orientation.
• Information management.
• Organization and planning.
• Stress tolerance.
• Participate in team meetings and contribute to process improvement initiatives
• Computer Literacy: Sound knowledge in MS Word, MS Excel, etc.

• Supporting the customer through ticketing system and inquiries via phone calls.

• Resolving customer complaints and queries.

• Provide product details and service information to customers.

• Taking feedback from the customers.

• Maintaining a healthy relationship with the clients.

• Good problem-solving abilities.

• Customer-oriented individual.

• Quick learner and exceptional ability to make decisions.

• Deal with queries from the public and customers.

• Receive and sort mail and deliveries.

• Understanding the products and services provided by the company.

• Tidy and maintain the customer care area.

• Perform any other tasks assigned by the Team Leader.

• T/A,Mobile bill,Medical allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2