Executive (Customer Care Service)

Job Description

Title: Executive (Customer Care Service)

Company Name: Tuktak BD

Vacancy: 20

Age: 20 to 26 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 9000 - 12000 (Monthly)

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• A graduate degree from any reputed university with a good academic background.

• HSC. (Minimum) or Hon’s Running

• At least 1 years
• Freshers are also encouraged to apply.

• Age 20 to 26 years

• 1 year of experience in the relevant field will get you preference.

• Having experience in E-Commerce platforms will get a preference.

• A team worker who believes in team commitment.

• Excellent proficiency in MS Office applications must.

• Honest, Smart, and energetic in any atmosphere.

• Setting a mind to listen to customer inquiries properly and provide prompt resolution.

• Good English and Bangla Typing speed & negotiation skills is a must.

• Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.

Who we are: Tuktak bd Service is one of the leading food e-commerce companies dedicated to providing exceptional customer service. We`re passionate about delivering top-notch support to our valued customers and are committed to nurturing a dynamic and inclusive work environment. As we continue to grow, we`re seeking a creative "Executive, Sales & Customer Care Service" to join our team and help bring our brand to life through stunning visuals.

Role Overview: We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects with sincerity, dedication, and professionalism.

Time: (Morning Shift at 8:30 a.m. to 3.30 p.m. & Evening Shift at 3:30 p.m. to 10.30 p.m.)

Key Responsibilities:

• Maintain good professional relationships with customers and ensure satisfaction to the highest level.

• Proficiency in managing customers over inbound or outbound calls is mandatory.

• Determine to support or assist customers after hours of operation.

• Manage Official Facebook pages accordingly and collect leads from relevant sources.

• Maintain records and other documentation and up-to-date Daily and monthly reports of sales.

• Acknowledging and resolving customer complaints and communicating issues to the Superior

• Cooperating with colleagues and ensuring fast support to customers with the highest level of professionalism.

• Set up a positive mind for any other tasks assigned by the management from time to time

• Other tasks are allocated by the reporting person.

• Identify Selling possibilities and evaluate customer needs.

• Actively seek out new sales opportunities through calling, and messaging using social media

• Understand the needs of your business customers

• Respond to incoming messages and phone inquiries

• Record sales and order information or enter sales information into a computer system

• Review your own sales performance, aiming to meet or exceed targets.

• Annual Increment (After Probation/Eligibility)

• 2 Times the annual festival bonus.

• Performance Bonus

• Best Employment Remuneration (Quarterly & Annually)

• Mobile bill allowance (Only Entitled)

• Birthday Celebration Remuneration.

• Afternoon Snacks with unlimited Tea and Coffee Best Employment Remuneration (Quarterly and Annually)

• The weekly holiday is Roster wised, and other leave categories are Casual Leave.

• Annual leave, sick leave, maternity leave, and adjustment leave as per company policy.

• Relaxing zones

• All Government holidays as per company policy.

• An environment that fosters accelerated growth and training.