Executive - Customer Care

Job Description

Title: Executive - Customer Care

Company Name: Electro Mart Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's Degree under any discipline from any recognized institution.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ -Ensure all inbound and outbound communications (calls, email, sms) are maintained in QA (Quality Assurance) guidelines.
∎ All sort of customer complaint receive and support all kinds of products & service related problems / issues.
∎ Arrange site visit by the engineers / technical professionals and provide excellent customer service.
∎ Cross check service and conveyance related bills, and if any dues is found forward the bill properly to billing section.
∎ Respond / Feedback to customer inquiries via online messages and over the phone.
∎ Initiate, process and follow up the sale.
∎ Responsible for after sales service call and ensure complaint feedback to customers.
∎ Report day to day activities to Customer Service Manager / Service In-charge.
∎ Any other job assigned by the company time to time.

Additional Requirements:
∎ Age at most 35 years
∎ Minimum 3 (Three) years job experience in the field.
∎ The applicants should have experience in the following area(s): Customer Care, Front desk.
∎ Excellent written and verbal communication skill in both Bengali and English.
∎ Customer Service Attitude and cares to serve.
∎ Experience in customer service is required.
∎ Able to Multi-Task.
∎ Can work under pressure.
∎ Willingness to learn and grow professionally.
∎ Proficient in MS Office and call center equipment / software programs. Email correspondence and Internet knowledge is compulsory.

∎ Negotiable
∎ An excellent package of benefits should be offered to the eligible candidates.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Jul 2021

Company Information:
∎ 8 Jul 2021
∎ Electro Mart Ltd.

Category: Marketing/Sales