Executive - Contact Centre

Job Description

Title: Executive - Contact Centre

Company Name: US-Bangla Airlines

Vacancy: --

Age: 22 to 27 years

Location: Dhaka (Banani)

Minimum Salary: Tk. 30000 (Monthly)

∎ At most 1 year
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent
∎ Freshers are also encouraged to apply.

Published: 27 Mar 2024

∎ Bachelor of Business Administration (BBA) in Any discipline


Additional Requirements:
∎ Age 22 to 27 years
∎ Language proficiency in both English and Bengali.
∎ Excellent communication skills.
∎ Excellent knowledge of MS Office.
∎ Self-motivated with a results-driven approach.
∎ Smart, driven, team-player.
∎ Energetic & enthusiastic
∎ Having the ability to work under pressure.
∎ Willingness to work on roster basis and on weekend.
∎ Handful skill and knowledge on Reservation & Ticketing will add value.
∎ Knowledge on Global Distribution System (GDS) & WEB reservation systems for creating PNR, modifications, processes cancellations, and issuing/ reissuing/ refund ticket will add value.

Responsibilities & Context:
∎ Job Context
∎ US-Bangla Airlines, the country's largest private airline is inviting Bangladeshi Candidates to submit applications for the post of Executive- Contact Centre to work for its various Online Travel Agencies. (Trip Lover, Travel Champ, First Trip, Take Trip Ltd.)
∎ Job ResponsibilitiesManage a lot of incoming and outgoing calls as well as email promptly. Determine the needs of the consumer, make information clear, investigate each problem, and offer remedies or alternatives.
∎ Check and respond to each reservation's email correspondence.
∎ Maintain updated travel advisory for international bookings.
∎ Communicate within cross-teams to resolve when any issue arises.
∎ Familiarity with call handling & e-mail responses and practices.
∎ Meet personal/team qualitative and quantitative targets.
∎ Report Reservation Manager from time to time with updates and details.
∎ Active in a positive customer support role Track record of over-achieving quota.
∎ Build sustainable relationships and engage customers by going the extra mile. Manage end-to-end booking procedure.
∎ Should be knowledgeable with Re-issuing, Re-validating, Refunding, and Upgrading.
∎ Must have experience and knowledge in operating GDS systems (Galileo, Sabre, or Amadeus).
∎ Any other relevant duties as and when assigned by the management for the betterment of the company.

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Read Before Apply: Willing to work in roster shifts (Roster Duty) Variable weekends

Company Information:
∎ US-Bangla Airlines
∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230

∎ 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230

Application Deadline: 26 Apr 2024

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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