Executive - Call Center (Male/Female)

Job Description

Title: Executive - Call Center (Male/Female)

Company Name: Apon Healthcare Ltd.

Vacancy: 10

Age: 22 to 30 years

Job Location: Dhaka (Basundhara RA)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare Startup, Medical College

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Pharmaceutical/Medicine Companies, Diagnostic Centre, Healthcare Startup, Medical College

• Age 22 to 30 years

Job Responsibilities

·   Receive and manage inbound and outbound patient calls professionally.

·   Provide information regarding doctor appointments, diagnostic services, healthcare packages, and other medical services.

·   Schedule, confirm, and reschedule patient appointments.

·   Handle patient queries, complaints, and feedback with proper communication and empathy.

·   Maintain accurate patient information and call records in the system.

·   Coordinate with doctors, diagnostic departments, and front desk teams to ensure smooth patient service.

·   Follow up with patients regarding reports, appointments, and service updates.

·   Ensure high-quality customer service and patient satisfaction at all times.

·   Meet daily call handling and service performance targets.

Educational Requirements

·   Bachelor’s degree in any discipline.

·   Candidates from relevant healthcare or customer service backgrounds will get preference.

Experience Requirements

·   01–02 years of experience in:

o Hospital

o Diagnostic Center

o Medical Service Center

o Healthcare Call Center

Additional Requirements

·   Strong communication skills in Bangla and basic English.

·   Good interpersonal and customer handling skills.

·   Ability to work under pressure and in rotational shifts if required.

·   Basic computer knowledge and familiarity with CRM/call management software.

·   Smart, sincere, and well-organized personality.

Salary & Benefits

·   Salary: Negotiable

·   Festival bonus - yearly two times

·   Friendly working environment

·   Career growth opportunities

Workplace

·   Work at office

Location

·   Bashundhara R/A, Dhaka.

How to Apply

Interested candidates are invited to apply online or send a hard copy of their resume to the following company address detailing their relevant experience. We look forward to learning how your expertise can contribute to our team’s success.

Mashallah Group

(Mashallah Trade Centre)

HRD (Lift - 4),

Sonia Sobhan 5th Avenue

House # 1136, Block # I,

Bashundhara R/A, Dhaka - 1229.