Executive –Call Center

Job Description

Title: Executive –Call Center

Company Name: Essence Medical Bangladesh Limited

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Medical Equipment

• HSC

• HSC or any equivalent diploma.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Medical Equipment

• Only Female

• 1–2 years of customer service or call center experience; healthcare/aesthetic experience is a plus.

• Strong communication skills in Bangla and English.

• Proficient in digital platforms and CRM tools.

• Empathetic, organized, and solution-oriented.

• Able to multitask in a dynamic, fast-paced environment.

• Eagerness to learn about new treatments and services.

• Basic knowledge of cosmetics, skincare products, and aesthetic procedures is preferred.

• Strong familiarity with social media management (Facebook, Instagram, WhatsApp).

Department: Operations

Job Responsibilities:

• Professionally handling inbound calls and digital queries (Facebook, Instagram, WhatsApp) to provide accurate information regarding beauty services, skincare products, and packages.

• Conducting outbound calls to follow up with potential leads and converting inquiries into appointments.

• Provide accurate information on services, packages, and promotions.

• Maintaining accurate and detailed records of customer interactions, service history, and appointments in the CRM system.

• Coordinate with internal teams (Marketing, Doctors, Front Desk) for seamless service.

• Follow communication protocols and escalate issues when necessary.

• Ensure high customer satisfaction and support positive brand perception.

• As per company policy