Engineer under Implementation and Operations Department
Job Description
Title: Engineer under Implementation and Operations Department
Company Name: Fiber @ Home Ltd.
Vacancy: 1
Age: 26 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ Freshers are also encouraged to apply.
Published: 11 Jul 2024
Requirements:
Additional Requirements:
∎ Age 26 to 35 years
∎ Knowledge of AC & DC Power systems.
∎ HVAC/precision/VRF Cooling.
∎ Fiber Optic Network troubleshooting.
∎ Ticketing system, SOF, QOS -OTDR Test, Power test, Splicing.
∎ Link Loss Budget - Material forecast, Hands-on work experience both on Underground and Overhead OFC networks.
∎ Stress management ability, Working under pressure.
∎ Functional Skills:
Responsibilities & Context:
∎ 24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
∎ Alarm correlation to identify fault with the help of different EMS and inventory database.
∎ Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
∎ During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
∎ Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
∎ Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
∎ Validate the complaint with the help of various supporting tools.
∎ Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
∎ Technical management escalation to faster fault restoration as per fault escalation matrix.
∎ Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
∎ Weekly report on the Incident Report and the way forward to mitigate the problem in future.
∎ Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
∎ Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
∎ Depending on the merit of the problem escalate the issue to Line Manager/HOF.
∎ First-level troubleshooting for applicable cases.
∎ Assist operation teams in fault handling through different operational procedures.
∎ Any other tasks assigned by the management.
∎ 24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
∎ Alarm correlation to identify fault with the help of different EMS and inventory database.
∎ Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
∎ During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
∎ Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
∎ Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
∎ Validate the complaint with the help of various supporting tools.
∎ Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
∎ Technical management escalation to faster fault restoration as per fault escalation matrix.
∎ Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
∎ Weekly report on the Incident Report and the way forward to mitigate the problem in future.
∎ Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
∎ Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
∎ Depending on the merit of the problem escalate the issue to Line Manager/HOF.
∎ First-level troubleshooting for applicable cases.
∎ Assist operation teams in fault handling through different operational procedures.
∎ Any other tasks assigned by the management.
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Life Insurance, Medical Insurance, Welfare Fund.
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Company Information:
∎ Fiber @ Home Ltd.
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.
Address::
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Aug 2024
Category: IT/Telecommunication
Deadline Expired on 10th Aug 2024
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