E-commerce Operations Manager

Job Description

Title: E-commerce Operations Manager

Company Name: A reputed Group of Company

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• 4 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• 4–5 years of experience in e-commerce operations, logistics, or supply chain.

• Strong understanding of e-commerce platforms (preferably Shopify), and order/inventory systems.

• Experience managing physical product logistics, preferably in fashion or footwear.

• Highly organized, detail-oriented, and proactive problem-solver.

• Comfortable working in a fast-paced startup environment.

• Strong communication and coordination skills.

• Very Nice to Have Experience in the footwear or fashion industry.

• Knowledge of customer service tools like Gorgias or Zendesk.

About Us

We are a newly launched footwear startup on a mission to deliver premium-quality, stylish, and performance-driven shoes to modern consumers. As a digital-first brand, our success depends on smooth and scalable online operations. We’re looking for an E-commerce Operations Manager to take charge of our backend operations and ensure seamless order fulfilment, inventory control, and logistics from day one.

Role Summary

The E-commerce Operations Manager will oversee the end-to-end operational flow of our online footwear business. You’ll manage inventory, fulfilment, logistics, and support systems, making sure every customer order is processed quickly, accurately, and efficiently. This role is critical to delivering an excellent customer experience while building scalable systems for future growth.

Responsibilities :

• Initiate E-commerce business development model.

• Organise team for E-commerce operation.

• Manage daily order processing, packing, shipping, and returns.

• Manage daily order processing, packing, shipping, and returns.

• Coordinate with suppliers, manufacturers, warehouses, and courier services.

• Maintain accurate inventory levels across all sizes, SKUs, and channels.

• Oversee product uploads, pricing, and availability on Shopify (or similar platforms).

• Ensure a smooth customer service workflow for delivery, returns, and order inquiries.

• Develop SOPs and workflows for operations and fulfilment.

• Analyze operations data to optimize costs, lead times, and customer satisfaction.

• Monitor key KPIs: fulfilment rate, order accuracy, return rates, and delivery performance.

• Collaborate with marketing and sales teams to prepare for launches, campaigns, and promotions.

• Competitive salary and performance-based bonuses.

• Salary Review: Yearly

• Festival Bonus: 2

• Market Standard TA & DA [during visit], Mobile bill and other admissible benefits as per company policy.

• Collaborative and passionate team culture.