E-Commerce Operations Coordinator (Remote Job)
Job Description
Title: E-Commerce Operations Coordinator (Remote Job)
Company Name: Efirm Bangladesh
Vacancy: Not specific
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Ecommarce
Experience Requirements:
∎ At most 1 year(s)
Job Context:
∎ We are seeking an E-commerce Operations Coordinator with a strong focus on customer
∎ experience to oversee daily order fulfillment, manage inventory, foster positive customer
∎ relationships, and handle online orders. The ideal candidate will also possess proficiency in
∎ social media management, engaging with customers across platforms, and staying updated with
∎ current social media trends. They should be capable of analyzing customer preferences based
∎ on previous social media interactions and crafting content or coordinating with content creators
∎ accordingly.
Job Responsibilities:
∎ Supervise daily order fulfillment tasks, including order processing, packing, and shipping.
∎ Monitor inventory levels to prevent stock-outs and excess inventory.
∎ Cultivate positive customer relationships through effective communication via email,
∎ phone, and live chat.
∎ Assist customers with product selection, order placement, returns, and resolution of any
∎ issues.
∎ Manage all online orders, ensuring accurate tracking, reporting, and timely responses to
∎ customer inquiries.
∎ Create and share content on various social media platforms.
∎ Engage with customers on different channels.
∎ Stay updated with the latest social media trends.
∎ Analyze customer preferences based on previous social media activity.
∎ Develop content or collaborate with content developers.
∎ Provide support in installation, production, and enhancing customer experience.
∎ Ensure all assigned duties are carried out efficiently.
∎ Maintain honesty and accountability in interactions with customers and colleagues,
∎ handling company resources, and reporting any concerns.
∎ Adhere to company policies, procedures, and ethical standards in all work.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ HSC, Diploma, Bachelor's degree in any discipline or related field.
∎ 1-2 years of experience in e-commerce operations and customer experience.
∎ Exceptional communication skills with a strong emphasis on customer service.
∎ Excellent organizational abilities and keen attention to detail.
∎ Ability to work independently and collaboratively in a team.
∎ Proficient in order management systems and inventory management software.
∎ Familiarity with social media platforms and content creation tools.
∎ Strong analytical skills for data interpretation and actionable insights.
Salary:
∎ Negotiable
∎ Monthly salary range of 15,000 to 45,000, based on experience and qualifications.
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus, Weekly 2 holidays, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Oct 2023
Company Information:
∎ 12 Sep 2023
∎ Efirm Bangladesh
∎ Address : House: 45, Lift: 8, Road: 07 (Next to popular diagnostics), Sector: 4, Uttara, Dhaka - 1230
∎ Business : Efirm Bangladesh is a pioneering Bangladeshi e-commerce consultancy firm dedicated to fostering the growth of e-commerce in Bangladesh and beyond. Established with a vision to transform the digital commerce landscape, we specialize in offering comprehensive e-commerce business consultancy services, infrastructure development, and ecosystem building.
Category: Marketing/Sales
: Candidates must complete a 10-day online training program and pass an examination tobe eligible for employment.
Source: bdjobs.com
Deadline Expired on 11th Oct 2023
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