Duty Mmanager

Job Description

Title: Duty Mmanager

Company Name: Hotel Sarina

Vacancy: 1

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Previous supervisory experience in Front Office within the hotel (minimum as supervisor)
∎ Good knowledge of Health and Safety and security procedures
∎ · Calm, efficient and the ability to work well under pressure
∎ · Excellent leadership skills and exceptional communication skills
∎ · A passion for delivering exceptional levels of guest service
∎ · Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
∎ · Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Job Responsibilities:
∎ Occupy the hotel lobby and other public areas, particularly at busy times
∎ Engage Guests in conversation and provide general assistance
∎ Manage, record, and resolve promptly all Guest complaints
∎ Meet and greet VIP Guests and major corporate clients upon arrival
∎ Coordinate the services and special facilities provided to long-stay Guests
∎ Understand all credit procedures and ensure they are applied
∎ Stay current with all hotel products, services, policies and emergency procedures
∎ Monitor Guest satisfaction reports and implement actions to improve results
∎ Handle, record and follow through with management issues or emergencies that arise
∎ Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
∎ Keep track of monthly, quarterly and yearly goals
∎ Work with management to assess and improve processes and policies
∎ Monitor and report on revenue and cash flow
∎ Uphold and enforce company policies
∎ Train new hires
∎ Address employee complaints or performance issues as needed
∎ Check in with employees regularly to determine satisfaction
∎ Schedule shifts
∎ Help management create the department's budget
∎ Address customer issues and complaints
∎ Schedule regular maintenance and cleaning of facilities
∎ Meet regularly with upper management to stay informed on company issues

Salary: Negotiable

Application Deadline: July 30, 2019

Company Information:
∎ Hotel Sarina
∎ Address : 27, Banani C/A., Road # 17, Dhaka-1213
∎ Web : www.sarinahotel.com
∎ Business : A Five Star Business Hotel.

Category: Hospitality/ Travel/ Tourism