Deputy Manager - Core Network (Technology Division)

Job Description

Title: Deputy Manager - Core Network (Technology Division)

Company Name: BRACNet Limited

Vacancy: --

Age: 32 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc) in Information Technology
• Master of Science (MSc) in Computer Science & Engineering

• 5 to 8 years
• The applicants should have experience in the following business area(s): ISP

• Age 32 to 40 years

• Soft Skills and Behavioral Competencies:

• Strong leadership, team coordination, and mentoring abilities.

• Excellent communication skills—both verbal and written—in English and Bengali.

• Ability to collaborate effectively with multidisciplinary teams across departments.

• Proactive problem-solver with analytical thinking and attention to detail.

• Adaptable, self-motivated, and eager to stay updated with emerging technologies.

• Comfortable working under pressure and managing multiple priorities.

• Lead and supervise a team, ensuring effective task management, escalation handling, and alignment with organizational objectives and client SLAs.

• Manage and maintain Core Network, DC/DR, and POP infrastructure, including troubleshooting and resolution of issues related to OSPF, BGP, MPLS, DDoS, and other routing/switching technologies.

• Ensure high availability, stability, and performance of core and POP network infrastructure.

• Monitor, track, and resolve support tickets in compliance with SLA requirements and client expectations, providing timely updates and accurate technical responses.

• Maintain a high level of customer satisfaction through proactive communication, efficient problem resolution, and service quality assurance.

• Collaborate closely with cross-functional and interdepartmental teams to support joint problem-solving and timely service delivery.

• Manage Bank Internet connectivity and DC–DR Layer 2 services, coordinating with IIGs for VPN and service-related issues while ensuring transparent L2 links between Bank DC and DR sites.

• Lead and deliver Proof of Concept (POC) projects for banking clients, as per client requirements.

• Provide configuration, OS upgrade, and patch-related support for Huawei network devices for banking and enterprise clients.

• Support implementation and service assurance for Layer 2, Layer 3, and MPLS networks connecting DC/DR, branches, and ATM services.

• Participate in client meetings for service implementation, technical discussions, and project coordination.

• Contribute to testing and validation of enterprise ERP systems, including ticketing, sales tracking, and POP management modules, in collaboration with solution vendors and internal teams.

• Share technical knowledge, best practices, configurations, and solutions with the team to enhance overall operational efficiency.

• T/A,Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2