Deputy Manager/ Assistant Manager, Nationwide Customer Support & Services (NCSS)
Job Description
Title: Deputy Manager/ Assistant Manager, Nationwide Customer Support & Services (NCSS)
Company Name: Link3 Technologies Limited
Vacancy: --
Age: 28 to 38 years
Job Location: Dhaka, Sylhet
Salary: Negotiable
Experience:
- 3 to 7 years
- The applicants should have experience in the following business area(s): ISP
Published: 2025-09-10
Application Deadline: 2025-10-10
Education:
- Bachelor in Engineering (BEngg)
CCNP Enterprise or SP, CCNA / JNCIA / JNCIS-SP Certification of MTCRE/MTCNA preferable
Requirements:
- 3 to 7 years
- The applicants should have experience in the following business area(s): ISP
Skills Required:
Additional Requirements:
- Age 28 to 38 years
Responsibilities & Context:
· Supervise, manage and respond to technical support issues which are reported tickets or mail.
· Prepare roster and Monthly Schedule for the Team members
· Assign respective Team and engineer to ensure Effective and efficient utilization of manpower.
· Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures.
· Responding to breakdowns and making expert level investigation of customer long Critical issues, identifying their root cause, and correcting when possible.
· Undertake proactive follow-up to ensure corporate customer satisfaction level.
· Training, Develop and provide direction to less experienced engineers.
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
· Identify gaps in processes and services across environments.
· Ensure maximum uses of resources.
· Supervise fiber & wireless infrastructure equipment’s termination activities.
· Communicates effectively with clients to identify needs and evaluate alternative technical solutions
· Co-ordinate with internal departments.
· Submit requisition for individual client from our system.
· Implement and develop new and existing fiber & wireless network.
· Technician team management.
· Regularly maintain/count/issue Region Offices inventory items.
· Design and plan fiber-optic networks including FTTx network.
· Configure, and troubleshoot of MikroTik routers and related network devices.
Job Other Benifits:
- Mobile bill,Provident fund,Weekly 2 holidays,Insurance,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.35% |
| Jahangirnagar University | 3.92% |
| National University | 3.43% |
| East West University | 2.94% |
| Dhaka International University | 2.70% |
| 2.70% | |
| Northern University Bangladesh | 2.70% |
| American International University Bangladesh (AIUB) | 2.70% |
| North South University | 2.45% |
| University of Dhaka | 2.21% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 39.46% |
| 31-35 | 29.66% |
| 36-40 | 17.16% |
| 40+ | 11.52% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 5.16% |
| 20K-30K | 13.02% |
| 30K-40K | 18.92% |
| 40K-50K | 21.13% |
| 50K+ | 41.77% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 9.31% |
| 0.1 - 1 years | 5.39% |
| 1.1 - 3 years | 14.22% |
| 3.1 - 5 years | 12.75% |
| 5+ years | 58.33% |
