Deputy Head of Department - (Service -IT Products)
Job Description
Title: Deputy Head of Department - (Service -IT Products)
Company Name: Walton Digi-Tech Industries Limited
Vacancy: 1
Age: At least 30 years
Job Location: Gazipur (Kaliakair)
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service,Computer Hardware/Network Companies
Published: 2025-07-13
Application Deadline: 2025-07-31
Education:
- Bachelor of Science (BSc)
- B.Sc. in EEE, ETE, ME, or CSE from a reputed institution.
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service,Computer Hardware/Network Companies
Skills Required: computer servicing,Configuration of Software and Hardware,Customer Service Management,Customer Support/ Client Service,IT Support Service
Additional Requirements:
- Age At least 30 years
- Only Male
Strong leadership and team management capabilities.
Excellent analytical, communication, and negotiation skills.
Proficiency in handling customer satisfaction tools and service analytics.
Technical knowledge in computer hardware/software is preferred.
Responsibilities & Context:
Serve as the Deputy Head of Customer Service Management Department, assisting in strategic planning, team leadership, and efficient service operation.
Supervise market issue analysis and customer communication. Ensure timely resolution of hardware and software issues to enhance customer satisfaction.
Coordinate the Performance Management System (PMS) for service expert. Organize technical training session and develop service training module.
Negotiate with supplier for Free of Cost (FOC) support in After Sales and Production areas. Conduct Customer Satisfaction Index (CSI) calls and share findings with relevant department.
Conduct technical and process audits to identify improvement areas. Analyze service performance data and lead initiatives to improve service quality.
Perform any additional task assigned by the Management/HOD/Supervisor.
Job Other Benifits:
- Mobile bill,Insurance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Provident Fund
Service Benefit
Profit Share
Performance bonus
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 4.76% |
| University of Dhaka | 3.17% |
| Green University of Bangladesh | 2.95% |
| 2.72% | |
| European University of Bangladesh | 2.72% |
| Dhaka International University | 2.49% |
| Uttara University | 2.49% |
| North South University | 2.27% |
| Northern University Bangladesh | 2.27% |
| Jahangirnagar University | 2.04% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 31.07% |
| 31-35 | 29.25% |
| 36-40 | 19.73% |
| 40+ | 16.78% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 2.73% |
| 20K-30K | 13.18% |
| 30K-40K | 14.32% |
| 40K-50K | 9.77% |
| 50K+ | 60.00% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.70% |
| 0.1 - 1 years | 2.04% |
| 1.1 - 3 years | 7.71% |
| 3.1 - 5 years | 12.24% |
| 5+ years | 65.31% |
