Deputy Head of Airline Division

Job Description

Title: Deputy Head of Airline Division

Company Name: Karnaphuli Group

Vacancy: 01

Age: 30 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 6 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Clearing and Forwarding (C and F) Companies, Hotel, Airline, Group of Companies, Automobile, Motor Workshop

• Bachelor of Business Administration (BBA) in Marketing

• 4 to 6 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Clearing and Forwarding (C and F) Companies, Hotel, Airline, Group of Companies, Automobile, Motor Workshop

• Age 30 to 40 years

Sales & Revenue Management

• Achieve revenue & tonnage targets set by principals / GSA

• Conduct regular customer visits

• New business development

• Provide competitor activity updates

• Weekly/monthly review

• Daily sales report/tracker

• Market intelligence, opportunity exploration

• Reports to management

Customer Satisfaction & Relationship Management

• Maintain 80% level of customer satisfaction

• Actively engage with service providers, principals, and customers

• Develop and maintain strong relationships with interline partners, GHA, and airport authorities

• Annual customer survey

• Regular meetings, principal visits, agent evaluations

• Number of engagement activities

Operations & Cargo Handling

• Coordinate with shipping agents and supervise cargo handover to GHA

• Ensure adequate ULD stock in DAC

• Supervise ULD buildup as per airline SOP

• Ensure correct execution of Air Waybills

• Ensure timely updates on systems (pre-advice, loading, docs, AMS)

• Forward all revenue documents

• Ensure audit files are available for inspection

• Timely cargo handover and coordination

• Weekly checks, Accuracy of details, 100% compliance with principal standards

• Timely and accurate updates, Timely dispatch, Readiness for checks

Reporting & Documentation

• Dispatch reports to principals (weekly, bi-weekly, monthly, ULD, ad-hoc)

• Timeliness, accuracy, principal feedback

Financial Management

• Timely collection of debtors

• Weekly/monthly debtor’s review

Training & Compliance

• Ensure all job-related trainings are up to date (DG, ULD build, security, fire, H&S)

• Training follow-ups per principal timelines

• Mobile bill,Tour allowance,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

As per company Policy