Customers Relationship Officer & Reservation

Job Description

Title: Customers Relationship Officer & Reservation

Company Name: Sawda Tour & Travels

Vacancy: --

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)

• Bachelor's Degree in Business

• 1 to 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup
• Freshers are also encouraged to apply.

• Only Female

• Administration, Marketing, or related field.
• Strong interpersonal and communication skills.
• Sales orientation and ability to meet targets.
• Customer service orientation and problem-solving abilities.
• Ability to understand customer needs and preferences.
• Adaptability and flexibility in a fast-paced environment.
• Team player with the ability to collaborate effectively with internal teams.
• Integrity and professionalism in handling client relationships and confidential information.
• Willingness to travel as needed for client meetings and events.

• Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.

• Understand customer needs, preferences, and expectations to provide personalized service and support.

• Promote products and services to clients through effective sales presentations, demonstrations, and discussions.

• Identify opportunities to cross-sell or upsell products and services to existing clients.

• Respond to inquiries, complaints, and requests from clients in a timely and professional manner.

• Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.

• Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.

• Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2