Customer Support Trainee

Job Description

Title: Customer Support Trainee

Company Name: Sokrio Technologies Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (Uttara East)

Salary: Tk. 8000 (Monthly)

Experience: --

Published: 2026-01-15

Application Deadline: 2026-02-14

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Inbound Support (Web + Mobile Application) - 40%

• Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.

• Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

• Troubleshoot and solve a wide range of customer support issues.

• Handle customer complaints with patience and empathy.

• Meet key performance metrics such as response time and customer satisfaction.

Collect customer feedback – 15%

Collect customer feedback and communicate it to the relevant teams.

Report Preparation – 15%

Prepare monthly reports for the company and for individual clients (MS Office Application).

Up to date with system / System testing – 15%

Stay informed about product updates and company services.

Sales support – 10%

Marketing support – 5%

Additional Requirements:

• Fluent Bangla verbal communication.

• Moderate English writing & typing skill.

• Good MS Office skills with a strong grasp of MS Word, PowerPoint, and Excel.

• Bulk data management in Excel.

• Learning Mindset with Can-Do Attitude.

Key success factors:

• Display of positive attitude

• Strong team-building skills

• Highly self-motivated

• Mobile bill,Credit card,Weekly 2 holidays
• Lunch Facilities: Full Subsidize

• Lunch, tea and snacks

• Excellent working environment

• Work with an exciting team and products

• Huge learning opportunity under strong mentorship